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Community Liaison

3 months ago

Woodstock, United States Sage Hospice LLC Full time
We care about your well-being.

Join Agape Hospice Care as a Community Liaison.

No two days are ever the same in healthcare. But, with the support of your team behind you, nothing is impossible to overcome. This is why we are completely committed to the well-being of our employees. Here, you have all you need to grow an incredible healthcare career – from expert guidance to on-hand resources, you’re equipped from day one with all you need. If you’re looking to grow your career but also maintain a work-life balance that suits you, Agape Hospice is the place to do just that.

About the Role

The Community Liaison (CL) is responsible for leading business development activities to drive admissions and census within an assigned book of business. They will use their knowledge, communication skills, and marketing abilities to initiate one-on-one dialog with referral sources, families, and prospective patients to educate them on services offered by the Company. The CL will be the primary face of the Company to referral sources and will develop business plans, marshal the Company's resources to secure growth, build collaboration, and report success against these plans with direction and collaboration from the Director of Business Development.

Role Responsibilities:
  • Promote and practice the Sage Family of Companies philosophy and mission of, “Providing the most compassionate, comprehensive, and qualified care to people with a life-limiting illness to serve them through their individual journey with dignity, respect, and integrity.”
  • Make regular, planned calls to secure new referrals, build census, and meet established goals on new and existing, referring physicians, facilities, case managers, discharge planners, and social workers in hospitals, skilled nursing facilities, and other health care providers.
  • Maintain an organized approach to territory management with an average of 8-12 sales calls daily.
  • Develop, execute, and regularly evaluate strategic marketing plans including tactics designed to meet individual admission goals that contribute to the assigned program(s) budgeted admission and census goals.
  • Conduct strategic planning of assigned territory to identify opportunities for additional or improved services to address customer needs utilizing market data tools offered by the Company.
  • Learn and execute the Company’s consultative selling strategy to build sustainable relationships with targeted referral customers, including accountability for all customer service measures in assigned accounts.
  • Participate in sales meetings, including sales forecasting, strategic planning, and analysis for assigned territory.
  • Maintain professional and clinical competence including, but not limited to, hospice, palliative, and primary care eligibility requirements and criteria.
  • Maintain a comprehensive working knowledge of the business to include government agencies, major payor groups, key referral sources, and competitor’s market positioning.
  • Maintain a comprehensive working knowledge of community resources to assist customers in accessing community-offered services should services not be provided by the Company.
  • Exhibit compliance in the utilization of the Company’s Customer Relationship Management (CRM) software to manage accounts, contacts, calendars, routing schedules, and call notes.
  • Ensure compliance with regulatory requirements and guidelines, corporate identity, and admission standards.
  • Take initiative to develop and maintain relationships within the Intake Department, as well as clinical personnel, to ensure effective communication both internally and externally for our referral customers.
  • Maintain a professional personal appearance including your vehicle used for Company business.
  • Responsible for all sales administration duties including, but not limited to, expense reports, payroll time sheets, PTO requests, paperwork (POC) delivery, or pick-up when needed.
  • Perform other duties and responsibilities as assigned
Role Requirements:
  • Bachelor’s degree in marketing, business administration, or related field or equivalent related experience.
  • Three (3) years of experience in healthcare marketing, management, or hospice care operations.
  • Must possess a valid driver’s license, documentation of valid vehicle insurance, and reliable transportation.
  • This
    position will be for the areas of Cherokee and Cobb counties.
  • This
    schedule will be Monday-Friday.

Because those who care deserve more.

Whether you are already in the care sector or looking to take your first step, we offer a unique opportunity. The Sage Family of Companies provides the highest standards of care to those at or near the end of their life. As a group, we share a commitment to building a culture where employees have the time and support to do their best work: building meaningful connections with patients and families, growing skills and knowledge, and always looking for ways to improve. We make sure you feel valued, trusted, recognized and rewarded – as well as having the satisfaction of knowing you are growing your career with a company that is highly respected for the quality of care we deliver.

Apply now.

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