Operations Support Engineer

4 weeks ago


Los Angeles, United States Infosys Full time

Job Description :

Infosys is seeking an Operations Support Lead Engineer. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate to the area. This position may require travel in the US.

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 4 years of Information Technology experience

Experience with Automation and Lean / Agile development methodologies

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

At least 4 years of experience in experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.

Proficiency in updating documentation and issue history in ServiceNow or similar incident management systems.

Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements

Incident management - Monitor for Automated/Manual alerts, escalation of incidents, both internally and externally, to ensure their timely resolution

Manage and implement Change activities, including Pre and post validations

Knowledge Management, create and manage documentation, SOP/ MOP and Issue history in ITSM Tool (ex: Service Now)

Outage management of Services and resolution

Bridge Management and Internal/External/Vendor stakeholders for Issue resolution

Work with team to implement process improvements to enhance operational efficiency and service reliability

Candidates have flexible options in working in one of the following two shifts:

Shift 1: Morning to evening hours.

Shift 2: Evening to night hours.

Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)

401(k) plan and contributions dependent on salary level

Paid holidays plus Paid Time Off

EEO/About Us :

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.



  • los angeles, United States Infosys Full time

    Job Description :Infosys is seeking an Operations Support Lead Engineer. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level...


  • Los Angeles, United States Infosys Full time

    Job Description :Infosys is seeking an Operations Support Lead Engineer. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level...


  • Los Angeles, United States China Unicom americas Operations Limited Full time

    Job DescriptionJob DescriptionNetwork Operations Center Team ManagerMain Job Duties: Responsible for 1. NOC Team Management; 2. Network Maintenance and optimization;3. Network maintenance Process Improvement; 4. Manage the daily operations of the NOC, including monitoring, incident detection, and resolution; 5. Customer supportQualifications and...


  • Los Angeles, United States Dav-Lear Systems Full time

    Benefits: 401(k) 401(k) matching Health insurance Paid time off JOB DESCRIPTION Member of the support team responsible for the day-to-day activities at Los Angeles International Airport. The IT Support Specialist / Engineer provides On-site Hardware / Software support. JOB DUTIES • Provide field operations support to internal and external customers in...


  • Los Angeles, United States Robert Half Full time

    Job DescriptionJob DescriptionLegal Application Support Engineer$125K - $180K based upon experience100% remote, but must be located near one of our offices:Los AngelesSan FranciscoSeattleHoustonDallasAustinChicagoNew YorkBostonAtlantaMiamiWashington DCWilmington    We are seeking an Application Support Engineer to join our team. This role will primarily...


  • los angeles, United States Buddha Jones Full time

    Avid/IT Support EngineerBuddha Jones is looking for an experienced Avid/IT Support Engineer to join our team. This role will work closely with the IT team and reports to the Manager of Service Desk. The candidate will ensure timely and effective solutions to calls for service related to the technologies utilized by the company across various creative and...


  • Los Angeles, United States Buddha Jones Full time

    Avid/IT Support EngineerBuddha Jones is looking for an experienced Avid/IT Support Engineer to join our team. This role will work closely with the IT team and reports to the Manager of Service Desk. The candidate will ensure timely and effective solutions to calls for service related to the technologies utilized by the company across various creative and...


  • Los Angeles, United States LA Networks Full time

    Job DescriptionJob DescriptionNetwork Operations Center Engineer IILA Networks is a Los Angeles based Cisco Gold Partner seeking additional NOC Engineers. You will enjoy working with our clients and our engineering team, helping to ensure that LA Networks delivers outstanding client service on every engagement. You’ll be part of a team that genuinely cares...


  • Los Angeles, United States CPG Talent Management Full time

    Join a global leader in food manufacturing as a Process Engineer, where you'll play a key role in optimizing warehouse operations. You'll drive process improvement projects, manage infrastructure initiatives, and develop/enforce Standard Operating Procedures (SOPs). Your expertise in warehouse logistics, statistical analysis, and Lean Six Sigma will be vital...


  • Los Angeles, California, United States Facilities Management Services Full time

    About the RoleWe are seeking a skilled Facilities Mechanical Engineer to join our team at Facilities Management Services. This is an exciting opportunity for a motivated professional to contribute to the delivery of high-quality facilities maintenance and management services.Job SummaryThe Facilities Mechanical Engineer will serve as technical support for...


  • Los Angeles, United States Northrop Grumman Full time

    Principal / Sr Principal Engineer - Operations Research (SkillBridge) Location: Northridge, California, United States of America Clearance Type: Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: No Positions Available: 1 Requisition ID: R At Northrop Grumman, our employees have...


  • Los Angeles, United States Northrop Grumman Full time

    Principal / Sr Principal Engineer - Operations Research (SkillBridge) Location: Northridge, California, United States of America Clearance Type: Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: No Positions Available: 1 Requisition ID: R At Northrop Grumman, our employees have...


  • Los Angeles, United States Douglas Emmett Management, LLC Full time

    GENERAL OPERATIONS Maintain, operate and inspect building systems including fire alarms, HVAC, plumbing and electrical in keeping with industry practice, manufacturer recommendations and Engineering Standard Operating Procedures. Hands on application +50% of time. Develop and maintain an up-to-date inventory of all equipment, tools and supplies applicable...


  • Los Angeles, United States Douglas Emmett Management, LLC Full time

    GENERAL OPERATIONS Maintain, operate and inspect building systems including fire alarms, HVAC, plumbing and electrical in keeping with industry practice, manufacturer recommendations and Engineering Standard Operating Procedures. Hands on application +50% of time. Develop and maintain an up-to-date inventory of all equipment, tools and supplies applicable...

  • Engineer

    1 week ago


    Los Angeles, United States Neogene Therapeutics Full time

    At AstraZeneca‘s Oncology R&D division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world‘s most complex diseases. Here we have the potential to grow our pipeline and positively impact the lives of billions of patients around the world. We are committed to making a...

  • Engineer

    2 weeks ago


    Los Angeles, United States Neogene Therapeutics Full time

    At AstraZeneca‘s Oncology R&D division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world‘s most complex diseases. Here we have the potential to grow our pipeline and positively impact the lives of billions of patients around the world. We are committed to making a...


  • Los Angeles, United States Brainlab Full time

    Job Description Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products Resolve product issues through detailed analysis and utilization of engineering expertise Update and service radiotherapy/radiosurgery products Effectively communicate with customers to understand complex problems and adequately...


  • Los Angeles, California, United States Luzhou LaoJiao International Development(HK) CO., Ltd. Full time

    **Company Overview:**Luzhou LaoJiao International Development(HK) CO., Ltd. is a dynamic organization that offers exciting opportunities for growth and development.We are seeking an Operational Support Professional to join our team, responsible for providing administrative support in our office.Job Description:The Operational Support Professional will be...


  • Los Angeles, California, United States Fehr & Peers Full time

    Fehr & Peers is a team of collaborative transportation and business professionals dedicated to making a positive impact on neighboring communities. We're seeking a full-time Operational Support Professional to join our Los Angeles office, where you'll play a crucial role in assisting clients and staff alike.This role requires someone who is proactive,...


  • Los Angeles, United States CodeForce Full time

    Position Description: A Senior Programmer is responsible for leading and/or working on the most complex IT applications design, documentation, development, modification, testing, installation, implementation and support of new or existing applications software. This classification may also plan, install, configure, test, implement and manage a systems...