Telecommunications Dispatch Specialist, PRN

2 weeks ago

Chattanooga, United States Medicine Journal Full time

Job Summary:
A Telecommunications & Dispatch Specialist employed by Erlanger Health System is responsible for answering all in-bound calls to the main system phone numbers as well as calls for emergency, security and maintenance. The TDS acts as the telephone Operator and Dispatcher for the Health System. In addition to telephone and radio communication, the Communication Specialist also monitors alarms, supports pagers and handles patient valuables. The TDS must appropriately route callers, communicate emergencies and dispatch the needed staff as well as keep a detailed record of the event. Responsibilities also include retrieval of patient/caller information from various transmittal modes and entering pertinent data into a computerized system as well as forwarding information to appropriate professionals via multiple communication routes. May perform clerical support to include mail, copying and other clerical duties as assigned.

Education:
Required:
High school diploma or its equivalent in educational achievement

Preferred:
Some college

Experience:
Required:
Computer competency including data entry, ability to type and familiarity with other electronic office equipment. Experience answering multiple lines/switch board experience and phone customer service.

Preferred:
Security/maintenance dispatch, operator or call center experience. One year experience in medical field using medical terminology. Experience with Hospital code systems and radio communications.

Position Requirement(s): License/Certification/Registration
Required:

Preferred:

Department Position Summary:
Operates a Computer Telephone Integrated Switchboard and other communication equipment in order to provide various types of communications throughout the Health System. Switchboard operations include but are not limited to answering, disseminating, transferring and/or conferencing the following types of general calls: employee, physician, department and patient. Performs data entry and completes various forms and logs as needed. Provide training to new hires as needed. Performs a broad range of duties including, but not limited to dispatching and other communication support for Security, Engineering, Guest Services, Administrative Representatives and all other users of the EHS two-way radio system. Provides support for EHS paging system. Monitors various security and environment management alarm systems. Performs data entry and completes various forms and logs as needed. Provides assistance for securing patient valuables. Must be able to work and communicate with the public and various coworkers and other hospital staff. Always poised, courteous, professional and maintains good telephone presence. Must possess the ability to learn proper switchboard & 2 way radio communication techniques. Must possess good customer service skills and ability to make logical decisions in timely manner under stressful circumstances. Ability to work in high volume, fast-paced environment under time and material sensitive conditions. Must be able to sit in a confined position for long periods of time. Must be flexible to work varied shifts and days, including weekends and holidays as needed to provide 24 hour/7 day service. Other duties as assigned. The employee must be able to enter patient/caller data into the computerized system. Demonstrates the ability to organize and complete high volume work load accurately with minimal supervision. Requires high levels of concentration for extended periods of time. Ability to demonstrate customer oriented priorities with poise, pleasing personality, excellent phone etiquette, and courtesy. Ability to determine emergency conditions and respond quickly and calmly according to proper procedures. Normal hearing and vision required. Ability to operate office copier, facsimile, printer, computer, pagers, and telephone. Ability to recognize emergent calls and handle appropriately. Ability to relate and communicate well with people on broad socioeconomic and professional continuums. Ability to perform duties while ensuring confidentiality and privacy for the caller and patient. Work with Nurses and department leads/managers and call center staff for continuous quality improvement. Accesses reports and collects data as required. Competency is evaluated periodically by direct observation and auditing of call recordings. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated using daily reports generated by CMS Supervisor and Avaya Contact Recorder.

  • Emergency Communications Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States Medicine Journal Full time

    Job Summary:The Emergency Communications Specialist at Medicine Journal facilitates Air Medical Flight Operations, Event Medicine, and Special Operations Team Communications, Regional Medical Control and Coordination, and Erlanger Emergency/Disaster Preparedness and Response Communications. This role requires a strong understanding of emergency medical...

  • Patient Service Representative

    4 months ago

    Chattanooga, United States Tennessee State Gov Full time

    Tennessee State Gov - JobID: 4585678 [Dispatcher Coordinator / Telecommunicator] As a Service Representative at the State of Tennessee, you'll: Receive and transmit routine and emergency calls for water and sewer services; Generate water/sewer work orders for field activities through Hansen and CIS systems; Research information through Land Information...

  • PRN LifeSet Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States Youth Villages Full time

    About Youth VillagesAt Youth Villages, we are dedicated to helping troubled youth and families live successfully. Our team of 4,500 individuals works across 26 states to change the landscape of child welfare and juvenile justice in the country. We provide an array of counseling and treatment services to youth with severe emotional and behavioral problems.Job...

  • EMT or EMT Paramedic

    5 months ago

    Chattanooga, United States Medicine Journal Full time

    Job Summary: The LIFE FORCE Emergency Communications Specialist at Erlanger facilitates Air Medical Flight Operations, Event Medicine and Special Operations Team Communications, Regional Medical Control and Coordination and Erlanger Emergency / Disaster Preparedness and Response Communications, both internally to Erlanger and externally to the EMS and...

  • Transportation Operations Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States Software Technology Inc Full time

    Job DescriptionAn advanced level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.This role is responsible for operating various computer-based traffic management systems to manage...

  • Nurse Practitioner

    3 weeks ago

    Chattanooga, Tennessee, United States Matrix Medical Network Full time

    About UsMatrix Medical Network is a leading provider of clinical services and care management solutions. Our team of experienced clinicians works closely with primary care providers and at-risk health plan members to deliver high-quality care and improve health outcomes.We offer a range of clinical services, including home risk assessments, to help identify...

  • Laborer - Gas Operations Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States Primoris Full time

    Job Summary:As a Laborer - Gas Operations Specialist at Primoris, you will be responsible for performing general construction work under the direction of a Foreman/Supervisor. This role involves hand digging holes and trenches with a shovel and other hand tools, as well as basic knowledge of underground cable locating. You will also be responsible for...

  • Transportation Operations Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States Telnet Inc Full time

    Job DescriptionJob Title: Transportation Operations SpecialistJob Summary:Telnet Inc is seeking a skilled Transportation Operations Specialist to join our team. As a key member of our traffic management team, you will be responsible for ensuring safe and efficient traffic movement and monitoring roadways.Key Responsibilities: Monitor roadways via CCTV...

  • Nurse Practitioner

    3 weeks ago

    Chattanooga, Tennessee, United States Matrix Medical Network Full time

    About UsMatrix Medical Network is a leading provider of clinical services and care management solutions. Our team of experienced clinicians delivers high-quality care to at-risk individuals in their homes, skilled facilities, and through telehealth visits.We are committed to improving health outcomes and enhancing the quality of life for our patients. Our...

  • Foster Care Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States Youth Villages Full time

    Job Title: PRN Foster Care SpecialistOverview:We are seeking a PRN Foster Care Specialist to join our team at Youth Villages. As a PRN Foster Care Specialist, you will work with foster care children to discuss their referral issues and advocate for their best interests. You will serve as a liaison between the child and the court, providing intensive in-home...

  • Diagnostic Imaging Specialist PRN

    4 weeks ago

    Chattanooga, United States USPI Full time

    PRN X-Ray TechChattanooga Pain Center is seeking a dedicated and detail-oriented PRN X-Ray Tech to join our state-of-the-art facility in Hixson, TN.This is an exciting opportunity to work in a supportive environment where your skills and expertise will directly contribute to our mission of providing exceptional pain management care.Key...

  • Service Product Support Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States WMH Corporation Full time

    Service Product Support Specialist - Material Handling ExpertTransform Your Career with WMH CorporationAt WMH Corporation, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth. As a Service Product Support Specialist - Material Handling Expert, you'll be the heartbeat of exceptional customer service within our service...

  • RF Systems Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States BAE Systems USA Full time

    Job DescriptionBAE Systems USA is seeking a highly skilled RF Systems Specialist to join our team. The ideal candidate will have experience in wireless and RF technologies, including the operation of various equipment used to detect, analyze, and diagnose signal properties.Key Responsibilities:Review and test COTS products for wireless detection...

  • Waste Management Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States Superior Contracting & Maintenance Full time

    Job OverviewSuperior Contracting & Maintenance is seeking a skilled Waste Management Specialist to join their team. As a key member of the company's maintenance team, you will be responsible for collecting and disposing of trash and waste materials from residential properties. You will work closely with the Property Management team to ensure a clean and...

  • Emergency Communications Specialist

    4 weeks ago

    Chattanooga, Tennessee, United States Medicine Journal Full time

    Job Summary:The Emergency Communications Specialist at Medicine Journal plays a critical role in facilitating Air Medical Flight Operations, Event Medicine, and Special Operations Team Communications, Regional Medical Control and Coordination, and Erlanger Emergency/Disaster Preparedness and Response Communications. This position requires a strong...

  • Nurse Practitioner

    3 weeks ago

    Chattanooga, Tennessee, United States Matrix Medical Network Full time

    About Us:Matrix Medical Network is a leading provider of clinical services and care management solutions. Our team of experienced clinicians is dedicated to delivering high-quality care to at-risk individuals in their homes and communities.We offer a range of services, including comprehensive health assessments, medication management, and case management....

  • Operations Logistics Coordinator

    4 weeks ago

    Chattanooga, Tennessee, United States VetJobs Full time

    Job Title: Operations Logistics SpecialistsWe are seeking a highly skilled and motivated Operations Logistics Specialist to join our team at DHL Global Forwarding. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing incoming orders, and ensuring timely delivery of packages.Key...

  • Logistics Coordinator Specialist

    3 weeks ago

    Chattanooga, Tennessee, United States SHR Talent Full time

    Job DescriptionWe are seeking a skilled Logistics Coordinator to join our team at SHR Talent. The Logistics Coordinator will be responsible for collaborating with customers' operations teams, dispatching vendors, and managing assigned equipment for ongoing shipments and projects.Key Responsibilities:Phone and email-based inside sales for asset trucking...

  • Nurse Practitioner

    3 weeks ago

    Chattanooga, Tennessee, United States Matrix Medical Network Full time

    About Us:Matrix Medical Network is a leading provider of clinical services and care management solutions. Our team of experienced clinicians is dedicated to improving the health and well-being of older adults and other at-risk individuals.We offer a range of clinical services, including home risk assessments, to help primary care providers and health plans...

  • Radiologic Technologist

    3 weeks ago

    Chattanooga, Tennessee, United States Della Infotech Full time

    Job Summary:As a Radiologic Technologist - X-Ray Specialist at Della Infotech, you will play a vital role in providing mobile X-Ray and EKG services to nursing homes, healthcare facilities, and other miscellaneous facilities. This is a unique opportunity to work in a dynamic environment, utilizing your technical skills to make a difference in the lives of...