Admin Services

4 weeks ago


Atlanta, United States Careers Integrated Resources Inc Full time

Job Title : Admin Services

Location : Remote

Duration : 6 months+ with possible extension (contract to hire based on performance)

Shift : 7:30 Am - 4:00 Pm or 8:00 Am - 4:30 Pm EST (Tue to Sat)

Responsibilities:

  • The Administrator is responsible for entering program document data from various source documents into a computer system.
  • Capture callers' intent on where callers should be routed to. Interpret, select, or code items based upon analysis of caller's intent.
  • Monitor your own call volume to determine correct scheduling.
  • Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call.
  • Perform queries within computer programs or online services/search tools to translate and enter correct information on caller's behalf.
  • Maintain up to date knowledge of trained client applications. Maintain acceptable work quality in accordance with department policies.
  • Escalate potential inconsistencies or issues based upon minimal caller information. Enter appropriate data into computer programs.
  • Produce and maintain data reports and alert management of inconsistencies. Verify data entries for accuracy and completeness.
  • Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position


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