Customer Service Representative

4 weeks ago

Owatonna, United States Unavailable Full time
Who is Federated Insurance?

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our values and commitment to diversity and inclusion.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

What Will You Do?

We are looking for someone with effective and energetic phone skills, problem solving, and attention to detail combined with a genuine desire to help others and create an exceptional customer experience. In this position you will provide recommendations to clients and Federated Sales Representatives on coverage/product options for life, annuity, and disability income products.

Qualifications Needed:

  • Two years post-secondary education or equivalent experience in customer service
  • Minimum of 2 years’ work experience in customer service or business demonstrating the ability to communicate professionally with a variety of people, as well as, work under pressure and adapt quickly to changes
  • Strong computer skills in Microsoft Office programs 
  • Ability to work with multiple computer applications while demonstrating speed, accuracy, and high attention to detail

This position will start at $23.80 per hour.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

If California Resident, please review Federated's enhancedPrivacy Policy.

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