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Member Services Representative
4 months ago
MEMBER SERVICES REPRESENTATIVE / TELLER
Hours: Monday-Friday; 8 hour shift between the hours of 8:30am - 6:00pm | Rotating Saturday's 9:00am - 1:00pm
Hourly Rate: $17.00
Location: 150 18th Street SW, Owatonna MN
Who we are:
At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization.
For almost 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day.
What will you do:
You will serve as the primary point of contact for members by providing excellent banking services in a professional courteous manner. Your responsibilities will include, but are not limited to:
- Required to maintain confidentiality of the member's sensitive information.
- Process member transactions in an efficient and accurate manner while adhering to Credit Union policies and procedures.
- Maintain an ongoing knowledge of the member services platform such as transactions, account maintenance, online services support, etc.
- Balance personal cash drawer, cash dispenser, vault, and cash deliveries within cash policy guidelines.
- Assist in performing branch opening and closing procedures.
- Assist with daily check processing duties.
- Handle member inquiries and direct inquiries to other staff as appropriate.
- Project a positive and professional image, which includes being courteous and neat in appearance.
- Communicate professionally both verbally as well as in writing with all members and co-workers.
- Project warmth and competence both in person and over the phone.
- Work in an environment that demands resourcefulness and flexibility.
What you have:
- High school diploma or GED
- 1 year of customer service experience
- Proficient with Microsoft Office (Outlook, Word, Excel, etc.)
- 1 year of related work experience preferred.
- 1 year Credit Union or Banking experience preferred.
- Understanding the Credit Union service industry
- Excellent customer service skills
- Collaborative attitude and team player
- Ability to learn new computer software and become proficient.
- Handle change in a positive manner
- Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making.
- Ability to remain professional and courteous with others in stressful, high-pressure situations.
- The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management.
- Ability to actively listen by giving full attention to what other people are saying, taking time to understand the points being made, and asking appropriate questions.
- Ability to communicate effectively via phone, email, MS Teams, etc.
- Detail orientated with the ability to multi-task, prioritize activities and manage change.
- Excellent communication skills, including listening, writing and presentation.
- Be self-motivated and demonstrate a desire for self-improvement.
- Sitting or standing at a workstation for extended periods of time. (4, 6 or 8 hours)
- Working on a computer throughout the day. (Monitor, keyboard, and mouse use)
- Ability to listen and focus for long periods of time.
- Ability to move up to 30 lbs.
What we offer:
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short and long-term disability insurance
- 401(k) matching program
- Tuition Reimbursement
- Professional development assistance
- Paid time off
HomeTown Credit Union is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
