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Print Support Specialist

2 months ago

Albuquerque, United States Rose International Full time

This position requires a COVID - 19 vaccination and booster

Must drive own vehicle 15 mile radius once a week

Responsible for fleets of business document output devices (printers, copiers and fax machines) at a customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs.

Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations.

Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.

Print Support Specialist Education:

4-year college degree or equivalent work experience required

Print Support Specialist Special Instructions

Transportation required. Must visit numerous buildings within Albuquerque to deliver a box of toner, check on a machine or end user. Free parking and mileage included

Print Support Specialist Requirements:

Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledgeMinimum of 2 years project/program management experience and a track record of success in customer service Strong customer service skills Strong communication and presentation skills

Print Support Specialist Prefer to Have Requirements:

Prior experience managing large-scale fleet implementations a plus

Print Support Specialist Working Conditions, Mental And Physical Demands

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levelRequires internal contact within department and with other corporate personnel and external contact with customers, agencies, vendors, etc.Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problemsModest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)Requires moderate dexterity Regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination

Print Support Specialist Job Duties:

Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met Engages company and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occurActs as a supporting interface to outside contractors for management of performance issuesMonitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply itemsMonitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and timeHelps coordinate machine moves, machine removals and new machine installationsHelps track machine lease expiration and/or projected end of service life dates, as requiredManages the collection of periodic meter readings, including review and validationMaintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reportsActs as an advocate for the customer in all matters concerning the fleet reporting and other support as requiredConducts periodic client satisfaction surveysTogether with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trendsConducts implementation of national launch programs/processes including field trainingSupports the Service Delivery ManagerPerforms other duties as assigned
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).