Housekeeping - Room Attendant

Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

WHAT YOU WILL ACCOMPLISH
Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities, or theft.

WHAT YOU WILL BRING
Primary Responsibilities/Essential Functions:
1. Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping, and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.
2. Restocks guestroom amenities and literature as needed.
3. Maintains linen closet in a clean, neat, and orderly manner. Assists with restocking as assigned.
4. Responds to guest requests pertaining to room cleanliness, amenities, and linen to exceed guest satisfaction.
5. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
6. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
7. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team members have the responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:
1. Retrieves, stocks, restocks, and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
2. Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
3. Cleans all corridors and service areas as assigned.
4. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.
5. May be expected to assist in laundry from time to time due to staffing needs. This includes removing and sorting dirty linens from carts; washing and drying linens, towels, rags, etc. as directed; learning to operate laundry and washing machines as well as chemical usage, & cleaning dryer filters.
6. May be expected to assist as a Houseperson from time to time due to staffing needs. This includes stripping beds and removing linens, moving linen to and from laundry areas and/or closets/chutes, restocking guest room supplies and linens, vacuum guest floors, & remove towels and other terries as required.

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations as needed.

Qualifications (relevant experience, education and training)
1. No formal education required.
2. Contacts sometimes contain confidential/sensitive information so requires the ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.
3. Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
4. Ability to read and comprehend simple instructions, short correspondence, and memos.
5. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
6. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.
7. Must maintain a clean appearance and professional demeanor.

GREAT IF YOU HAVE
1. Prior housekeeping experience in a hotel environment preferred.
2. Bilingual in Spanish a plus

Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The team member frequently stoops and crouches. The team member talks occasionally and frequently need to hear sounds or voices. Many aromas and smells are present in the guest rooms and other hotel areas. Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment. The team member frequently pushes and pulls furniture or equipment. Lifting is regularly required to move, clean, or prepare rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture, and linens. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat and humidity found in a laundry facility. The team member is subject to noise produced by vacuums, industrial washers, dryers, and other cleaning equipment. There is sufficient noise to cause the team members to shout in order to be heard above the ambient noise level. The team member is regularly exposed to vibration produced by a vacuum cleaner. The team member is subject to hazards which includes proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric conditions such as fumes, odors, or dust. The team member is exposed to infectious diseases and blood borne pathogens.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other details

• Job Family PHG Hotels
• Pay Type Hourly
• Min Hiring Rate $14.00
• Max Hiring Rate $15.50
• Travel Required No