Desktop Technician | McCormick Place
6 days ago
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position SummaryProvides timely initial assistance to all McCormick Place personnel for IT support requests and issues. The Desktop Technician provides proven technical support, experience, and strategic insights to meet the IT needs of McCormick Place staff and any subsidiaries and partners as directed by leadership. The position is responsible for the local day-to-day needs and requests of the OVG McCormick Place office, in addition to remote coverage and support for all OVG users and clients globally. The candidate for this position must manage their time properly and be willing to prioritize the organizational needs and its initiatives.
This role will pay a wage of $25.00 to $30.00 per hour.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the VenueOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Responsibilities- Provides initial configuration, installation, and delivery of all computers, and peripherals and personal technology as well as break/fix service.
- Responds to issued tickets, helpdesk calls, e-mails, etc. Works to provide timely resolution or proper escalation.
- Manage all issues through the provided ticketing system providing documentation of types of issues, rates of occurrence, response time and other data to assist with identifying recurring issues and measuring performance in servicing end-users.
- Administers user access and accounts to services and software in accordance with established policies and approved requests.
- Provides training on common issues and basic operation of supported software and equipment.
- Assist with the development of standardized user processes and procedures ("how to") documentation.
- Performs other duties as assigned.
- 3+ years of experience in Desktop Support/Client Services.
- Bachelor’s degree, preferably in IT or other relevant disciplines, or a combination of education and experience.
- Experience with Microsoft O365 Administration and Office Suite a must.
- Proficiency with a MAC and Windows operating systems.
- Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
- Knowledge of Zendesk (ticketing), JAMF (Apple device management), and Sophos (endpoint & email security) platforms a plus.
- Experience supporting and managing Xerox & HP multi-functional imaging devices.
- Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
- Basic understanding of networking protocols and troubleshooting (Cisco certification a plus).
- required along with knowledge of telephony/VoIP support.
- Flexibility to work a variety of shifts.
- Available to work overtime and possible weekends.
- Excellent oral and written communication skills.
- A+ Customer Service a must.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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