Business Development Manager

7 days ago

Miami, Florida, United States Carnival Cruise Line Full time

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Essential Functions:

  • Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives.

  • Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral and make recommendations to enhance agency marketing effectiveness.

  • Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance. Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.

  • Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content.

  • Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.

  • Collaborate with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts to achieve revenue and KPI targets. Conduct sales blitzes to target specific company initiatives.

  • Manage co-op needs and territory budget.

  • Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM

  • Complete required reporting of activities and track budgeted tools as requested by RVP/VP.

Qualifications:

  • High School diploma or GED in Sales or Marketing. Associate's or Bachelor's degree in business, marketing, or a related field preferred.

  • Proven experience in sales, preferably within the travel or hospitality industry.

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

  • Strong understanding of the travel agent distribution channel

  • Excellent communication and presentation skills

Knowledge, Skills & Abilities:

  • Self-motivated, proactive and results driven.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. May need to stand for long periods of time.

Travel: 25-50% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Remote work environment, personal home office set up.

This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

  • Health Benefits:

  • Cost-effective medical, dental and vision plans

  • Employee Assistance Program and other mental health resources

  • Additional programs include company paid term life insurance and disability coverage 

  • Financial Benefits:

  • 401(k) plan that includes a company match

  • Employee Stock Purchase plan

  • Paid Time Off

  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. 

  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.

  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  

  • Other Benefits

  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

  • Personal and professional learning and development resources including tuition reimbursement 

  • On-site wellness center at our Miami campus

#LI-Remote

#LI-GS1

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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