Security Ops Center Operator

3 weeks ago

Jacksonville, United States WebTPA Employer Services, LLC Full time

Job Summary
The Security Operations Center Operator operates the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties. The Security Operations Center Operator is the intermediary between emergency situations and emergency response personnel; conveying information to the emergency personnel and ensuring appropriate response to observed conditions.

What are my Key Responsibilities?

  • Operate the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties.
  • Receive information via multiple communications or monitoring systems, evaluate the situation, and initiate appropriate response, including dispatching Security Officers, police, fire, and rescue agencies to emergency situations.
  • Monitor access control, CCTV, life safety systems, network wide point of access and emergency intercom systems for state changes and responds accordingly.
  • Monitor access control user activity for policy violations, documents infractions and notifies management as required.
  • Maintain up to date working knowledge of department policies and procedures, emergency response guidelines and best practices in order to direct calls for service to the appropriate person or area.
  • Serve as the intermediary between emergency situations and emergency response personnel, conveying information to the emergency personnel and ensuring appropriate response to observed conditions.
  • Coordinate communications in the event of natural or man-made disasters, loss of power, fire, or any critical incident affecting BCBSF directly or indirectly.
  • Support Facilities Services help desk by answering after-hour calls for service, logging work orders into work order management system and dispatching accordingly.
  • Monitor local, national, and international events that may impact BCBSF sites and associates across the state and report events to appropriate management.
  • Disable access badges after hours on request to ensure no unauthorized access occurs.
  • Administer password profiles for visitor management, access control, and CCTV systems.
  • Administer lost and found program.
  • Create, issue and approve visitor badge/credential access as appropriate.
  • Retain documentation required for access audits.


What is Required?

  • Required Work Experience: 4+ years related work experience working in a related security field, experience with video monitoring systems, alarm systems, and CCTV.
  • Required Education: High school diploma or GED
  • First Aid/CPR Certification or the willingness to obtain certification within 30 days of accepting position.
  • Willingness to work in a security console environment (confined, windowless control room for entire shift).
  • Strong written and verbal communication skills.
  • Requires working rotating weekends and holidays on a regular basis, as well as on-call additional weekends on a rotational basis.

What is Preferred?

  • Preferred Education: Associates degree, particularly in computer related field
  • Preferred Licenses and Certifications: Certified First Aid/CPR trained
  • Preferred Experience: Previous Security Console Operator experience within a corporate environment or in 911 call center.

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally Must be able to ascend and descend ladders, stairs, or other equipment. Occasionally

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance;
  • Income protection benefits: life insurance, Short- and long-term disability programs;
  • Leave programs to support personal circumstances;
  • Retirement Savings Plan includes employer contribution and employer match;
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits available; and
  • A comprehensive wellness program


Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $21 - $34

Typical Hourly Pay Range: $21 - $26

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

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