Process Systems Coordinator

2 months ago

Galveston, United States University of Texas Medical Branch Full time

Minimum Qualifications:

Bachelor’s degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management).

Preferred Education/ Experience:

  • Relational database experience, (Access, SQL, etc.)
  • Office365 applications (Visio, PowerPoint, Word, Excel, etc., Power BI is preferred.

Job Summary:

To provide the advisory, technical, and administrative skills necessary to manage programs and projects, and/or improve the performance of logistics operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls, and processes for organizational development and/or to improve the efficiency and effectiveness of operations.

Job Duties:

  • Identify key customers and forecast the customer’s needs.
  • Develop strong partnerships with customers and process areas to proactively understand their business and assess their needs.
  • Review customer support reports and provide feedback to service/process areas recommending appropriate corrective action, if necessary.
  • Coordinate and assist in the development of process communication and customer relation materials.
  • Serve as liaison between customers and the process to provide customer assistance and information.
  • Compile and analyze reports for customer education/training needs and process improvement opportunities.
  • Analyze reports and surveys identifying process improvement opportunities and possible problem areas.
  • Develop action plans to resolve problems and/or eliminate future problems.
  • Conduct assessment of customer training needs making modifications to the training program, as appropriate.
  • Recommend and facilitate the collaborative development of process change, new programs, and operational plans.
  • Facilitate the implementation of new methods, procedures, services, and/or operational concepts.
  • Facilitate the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency.
  • Coordinate and/or assist in personal development planning for service/process areas; provide mentoring and coaching for
  • employee development.
  • Assist service/process areas in benchmarking and facilitate continuous process improvement.
  • Work closely with customers and service/process areas in proactively facilitating the resolution of problems/issues and consult with customers/areas on process improvements to reduce/eliminate problems.
  • Report on team progress and attainment outcomes/change.
  • Provide team support regarding technical expertise, problem resolution/troubleshooting, training, coaching, and team facilitation.
  • Develop curriculum and training programs to support the process and meet customer needs.
  • Prepare training presentations, obtain visual aids for training programs, and conduct customer training.
  • Serve as public relations and communication representative for the process promoting process programs and services.
  • Assist in the coordination and organization of customer-focused educational / support programs.
  • Assist, recommend, and facilitate the collaborative development of team process change, new programs, and operational planning.
  • Coordinate compliance with all applicable UTMB, State, and Federal rules and regulations.
  • Maintain and report service/process area outcomes.
  • Coordinate and/or assist in administrative tasks for service/process areas (e.g., time & attendance, work schedules, work assignments, and performance evaluations).
  • Adhere to internal controls and reporting structure.
  • Perform related duties as required.

Knowledge/Skills/Abilities:

  • Good analytical and problem-solving skills.
  • Demonstrates excellent teaching, coaching, mentoring, and/or facilitation skills.
  • Good project management skills.
  • Ability to analyze and interpret data and prepare written analysis/recommendations.
  • Demonstrated knowledge and application of process improvement, communication, and/or organizational development methodologies.
  • Good public speaking skills.
  • Good technical knowledge of one or more process areas and good overall knowledge of all areas within the process.
  • Demonstrate exceptional customer service skills.
  • Excellent verbal and written communication skills.
  • Demonstrate the ability to proactively assist customers with their immediate and long term needs.
  • Excellent organizational and time management skills.
  • Working knowledge of UTMB policies and procedures.
  • Ability to work in a team-based environment contributing ideas, participating in team decisions, and achieving team outcomes.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Monday through Friday, 8am to 5pm, and as needed on occasion

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