Enterprise Monitoring Manager

3 weeks ago


Cincinnati, United States Worldpay Full time

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure and scalable payments platform24x7-365 days per year. Being part of the 200 strong Infrastructure Services organization, you'll help to engineer and deliver the core infrastructure services that power our payments platform. We're responsible for running some very critical systems, maintaining 20K servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centers and public cloud. We are looking for talented individuals to join the Infrastructure Services organization; you'll be a self-starter, possess an analytical mindset and be a change agent. What you'll own Leading a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions which ensure that our infrastructure and applications are fully observable, enabling proactive monitoring, real-time analytics, and timely incident response. The Manager will play a critical role in developing strategies and implementing best practices in observability and log management for on-premises and cloud environments. As a leader in this capacity, your responsibilities may include: Lead, mentor, and manage a team of observability and log management engineers, providing technical guidance, training, coaching, and professional development opportunities, fostering a culture of continuous learning and growth within the organization. Define and implement an observability strategy across cloud and on-premises systems, focusing on reliability, scalability, and proactive alerting, aligning technology initiatives with business goals and objectives. Develop, implement, and maintain an end-to-end observability and log management framework that supports business needs and ensures compliance with internal and regulatory requirements. Oversee the planning, execution, and completion of projects related to Infrastructure observability and log management initiatives, ensuring projects are delivered on time, within budget, and to the required quality standards. Lead the design and implementation of centralized log management and monitoring solutions to enhance the visibility of system and application performance. Collaborate with IT infrastructure, DevOps, and application teams to build and manage dashboards, alerts, and logging solutions that provide a holistic view of the system's health. Drive the implementation and adoption of best practices for system metrics, distributed tracing, log aggregation, and visualization. Stay current with new tools and technologies in the observability and log management space, evaluating their applicability to WorldPay's environment. Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring Experience Several years of experience in IT Operations, with a focus on monitoring, observability, and log management. Hands-on experience with observability and monitoring tools (focusing on Splunk and Zabbix, others include: Datadog, Dynatrace, Prometheus, Grafana, New Rel


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