Tier 3 IT Analyst

4 months ago

Savannah, United States Parker's Kitchen Full time

As a Tier 3 Help Desk Support specialist, you will be responsible for providing advanced technical support and troubleshooting for escalated issues from Tier 1 and Tier 2 support teams. You will handle complex incidents and service requests related to hardware, software, network, and other IT infrastructure components. Your role will involve diagnosing and resolving technical issues, ensuring timely resolution, and maintaining ahigh level of customer satisfaction. This role is also required to be part of an on-call rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

  • Provide expert-level support for IT incidents and service requests escalated from service desk team members.
  • Diagnose and resolve complex technical issues related to hardware, software, network, and other IT infrastructure components.
  • Perform advanced troubleshooting using appropriate tools and techniques.
  • Collaborate with other IT teams and vendors to resolve issues and implement solutions.
  • Solution ways to automate common problems as well as thoroughly document solutions so they can be escalated back to Tier 1 and 2.
  • Document all support activities, including interactions, troubleshooting steps, and resolutions.
  • Ensure incidents are resolved within established SLA guidelines.
  • Proactively identify recurring issues and escalate to appropriate teams for resolution.
  • Participate in IT projects and initiatives as required.
  • Provide guidance and mentoring to service desk team members.
Knowledge, Skills, and Abilities:
  • Proven experience as a team player in a fast-paced environment
  • Customer service-oriented attitude providing support to our retail co-workers
  • Hands-on experience with windows 10, windows 11, and RMM tools to provide remote support
  • Ability to set up and configure laptop, desktop hardware with imaging services
  • Excellent communication skills.
  • Strong analytical and problem-solving skills.
  • Professional certification (e.g., A+, Network+, Security+) is a plus.
PHYSICAL REQUIREMENTS
  • Office environment with occasional requirements to work outside of normal business hours.
  • On-call rotation for network emergencies.
  • Ability to lift and carry up to 50 pounds.
  • Ability to work in confined spaces and to climb ladders and stairs.


Parker’s Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

  • MES System Analyst III

    4 weeks ago

    Savannah, Georgia, United States Hyundai AutoEver America Full time

    MES System Analyst III Job DescriptionWe are seeking a skilled MES System Analyst III to join our dynamic IT team at Hyundai AutoEver America. As a key member of our team, you will be responsible for designing, developing, implementing, and maintaining MES solutions within a manufacturing environment.Key Responsibilities:Develop software for monitoring...

  • MES System Analyst III

    4 weeks ago

    Savannah, Georgia, United States Hyundai AutoEver America Full time

    MES System Analyst III Job DescriptionAbout the Role:We are seeking a highly skilled MES System Analyst III to join our team at Hyundai AutoEver America. As a key member of our IT department, you will be responsible for designing, developing, implementing, and maintaining MES solutions within our manufacturing environment.Key Responsibilities:Develop...

  • E3 - MES System Analyst (various levels)

    6 months ago

    Savannah, United States Hyundai AutoEver America Full time

    E3 - MES System Analyst (various levels) Savannah, GA Purpose of this position: We seek a skilled and enthusiastic individual to join our dynamic IT team as a "System Analyst. Presently seeking levels I, II & III. The MES (Manufacturing Execution System) System Analyst is pivotal in designing, developing, implementing, and maintaining MES solutions within...

  • Manufacturing Execution System Analyst II

    4 weeks ago

    Savannah, Georgia, United States Hyundai AutoEver America Full time

    Job Summary:The MES System Analyst II will be responsible for overseeing and troubleshooting issues related to MES (Manufacturing Execution System) and developing procedures and programs to ensure the Assembly Line continuously runs our Automotive Manufacturing plant in Savannah, GA. This role involves implementing, maintaining, and optimizing a company's...

  • Financial Analyst

    2 weeks ago

    Savannah, United States Nestle Full time

    At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature‘s Bounty, Vital Proteins, Orgain, Nuun,...

  • Financial Analyst

    2 weeks ago

    Savannah, United States Nestle Full time

    At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature‘s Bounty, Vital Proteins, Orgain, Nuun,...

  • Final Line Mechanic II

    1 month ago

    Savannah, United States The Structures Company, LLC Full time

    JOB TITLE: Final Line Mechanic IILOCATION: Savannah, GAPAY RATE: $28.75 per hour ***MUST BE US PERSONS***We are a national staffing firm working with some of the top-tier aerospace companies in the world! And we are looking for first-class employees to work with our clients.   Qualifying Questions:  Are you a US person as noted in the Job...

  • Senior Finance Expert

    2 weeks ago

    Savannah, Georgia, United States St. Joseph'sCandler Full time

    At St. Joseph's/Candler, we are seeking a highly skilled Sr. Financial Analyst to provide leadership in key financial processes. The ideal candidate will have a strong background in healthcare accounting and be able to analyze complex financial data.Key responsibilities will include:Providing solutions to address financial concerns of Senior...

  • Sr. Financial Analyst

    6 months ago

    Savannah, United States St. Joseph'sCandler Full time

    Position Summary Provides significant leadership in at least one core financial process of SJ/C. Provides solutions to address financial concerns of Senior Leadership. Demonstrates an ability to handle complex information requests. Provides high level analysis of business operations. Provides some oversight of dept trates an ability and willingness to...

  • QC Inspector I

    2 months ago

    Savannah, United States The Structures Company, LLC Full time

    Job DescriptionJob DescriptionJOB TITLE: QC Inspector I - AerospaceLOCATION: Savannah, GAPAY RATE: $32.18 per hour ***MUST BE US PERSONS***We are a national staffing firm working with some of the top-tier aerospace companies in the world! And we are looking for first-class employees to work with our clients.   Qualifying Questions: Are you a US person...

  • Cabinet Finisher II

    2 months ago

    Savannah, United States The Structures Company, LLC Full time

    Job DescriptionJob DescriptionJOB TITLE: Aircraft Cabinet Finisher IILOCATION: Savannah, GAPAY RATE: $25.65 per hour ***MUST BE US PERSONS***We are a national staffing firm working with some of the top-tier aerospace companies in the world! And we are looking for first-class employees to work with our clients.   Qualifying Questions: Are you a US person...

  • IT FIELD TECH

    4 months ago

    Savannah, United States Parker's Kitchen Full time

    IT FIELD TECH ( Charleston /Aiken Area) This job covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting...

  • CDL A Local Intermodal Lease Drivers in Savannah, GA

    2 weeks ago

    Savannah, United States P B Industries Full time

    P.B. Industries Inc. is partnering with CDL A Local Intermodal Lease Drivers in Savannah, GA . With P.B. Industries drivers can enjoy dependable work that ensures youre home each night, experience fewer detentions and holdups with easy container tracking, and avoid forced dispatching. Our drivers are the backbone of our company. P.B. Industries seeks...

  • IT Security Specialist II

    4 weeks ago

    Savannah, Georgia, United States Leisnoi Incorporated Full time

    Job Title: FOIA AnalystJob Summary: Leisnoi Incorporated is seeking an experienced FOIA Analyst to support our customer in Savannah, GA. This is a 100% onsite role that requires the ability to pass a CI polygraph during the hiring process.Key Responsibilities:Analyze FOIPA administrative case notes, searches, and requester correspondence.Support the...

  • Marine Field Engineer

    4 weeks ago

    Savannah, Georgia, United States Kiewit Corporation Full time

    Job SummaryAs a Marine Field Engineer with Kiewit Corporation, you will play a critical role in the construction team, overseeing the execution of marine and heavy civil projects. Your expertise will be essential in ensuring the successful completion of these complex projects, which involve a range of activities such as marine construction, bridge building,...

  • Physician Locum Tenens Opportunity in Savannah

    4 weeks ago

    Savannah, Tennessee, United States LocumJobsOnline Full time

    About the OpportunityLocumJobsOnline is working with CompHealth to find a qualified Physical Medicine MD for a locum tenens opportunity in Savannah. This position offers true flexibility, with assignments ranging from a day to several years. Our goal is to match the right provider with the right job, taking care of all the details along the way.Key Details...

  • IT Security Specialist II

    2 months ago

    Savannah, United States Leisnoi Incorporated Full time

    Job Title IT Security Specialist II Education N/A Location Savannah, GA 31401 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full-time Travel Job Description JOB DESCRIPTION Position Title: FOIA Analyst Reports to: IT Project Manager of Enterprise Solutions Line of Business Subsidiary:...

  • CDL A Local Intermodal Drivers in Savannah, GA

    5 days ago

    Savannah, United States P B Industries Full time

    P.B. Industries Inc. is partnering with CDL A Local Intermodal Drivers in Savannah, GA. With P.B. Industries drivers can enjoy dependable work that ensures youre home each night, experience fewer detentions and holdups with easy container tracking, and avoid forced dispatching. Our drivers are the backbone of our company. P.B. Industries seeks experienced...

  • CDL A Local Intermodal Owner Operators in Savannah, GA

    4 months ago

    Savannah, United States P B Industries Full time

    P.B. Industries Inc. is partnering with CDL A Local Intermodal Owner Operators in Savannah, GA. With P.B. Industries drivers can enjoy dependable work that ensures youre home each night, experience fewer detentions and holdups with easy container tracking, and avoid forced dispatching. Our owner operators are the backbone of our company. P.B. Industries...

  • TIC Marine

    6 months ago

    Savannah, United States Kiewit Full time

    Position Overview As a field engineer with TIC Marine & Heavy Civil, you will be a critical member of the construction team. Supervising subcontractors and self-perform work on our marine & infrastructure projects. District Overview TIC Marine and Heavy Civil self-performs marine projects with company-owned equipment for both the public and...