Clinical Dispatcher

2 weeks ago

Houston, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for receiving and assigning emergent and non-emergent flights to provide air medical transport to 911 agencies, chemical plants and hospitals within a 150-mile radius from the Texas Medical Center. The Life Flight Communications Dispatcher monitors all incoming and outgoing traffic in the Texas Medical Center as well as all Memorial Hermann facilities. Reports to the Manager of EMS Communications. Job Description

Minimum Qualifications

Education: High School Diploma or  GED

Licenses/Certifications: 

  • Current EMT certification and must obtain EMT-B, EMT-I  or  EMT-P Texas certification within one (1) month of employment
  • Certified Flight Communicator through International Association of Air Medical Transport Communication Specialist (IAMTCS) or FAA Aircraft Dispatch Certificate preferred

Experience / Knowledge / Skills:

  • Effective oral and written communications skills
  • Aviation and medical terminology knowledge preferred
  • Must be computer literate and be able to learn multiple software programs, such as, Rescue Net CAD, DeLorme Maps, Healthquest, trauma page and internet explorer
  • Map reading skills, including key maps and online mapping programs
  • General geographic knowledge of Houston and surrounding counties
  • Effective problem solving and conflict resolution skills
  • Ability to quickly manage and transition between various tasks with rapidly changing priorities all while maintaining attention to detail

Principal Accountabilities

  • Answers emergency and non-emergency transport telephone lines and coordinate all requests for transport promptly and courteously.
  • Assigns emergency calls for scenes and transfers providing air medical support to 911 agencies within 150 miles radius from Memorial Hermann – Texas Medical Center and provide accurate ETA’s to the requesting party.
  • Communicates with transfer centers, physicians, outlying medical facilities and 911 Centers to collect and document pertinent patient transport information conducting them in a professional manner, using appropriate radio and telephone communication techniques.
  • Operates transmitting and receiving two-way radio console, weather AWOS system, computer database, mapping system and related equipment in support of air medical transport teams
  • Ensures effective communications are maintained between all aircraft and medical crew members including flight following and vehicle position reports within prescribed timelines.
  • The communications specialist will document findings appropriately so as to assure Aeromedical Providers FAA FAR 135 Certificate and CAMTS accreditation standards.
  • Coordinates with multiple other air medical agencies that transport patients into the Texas Medical Center.
  • Initiates and coordinates Post Accident Incident Plans and emergency plans as needed.
  • Notifies appropriate response teams for inbound patients i.e. Trauma team, stroke team, cath lab, medicine teams etc.
  • Coordinates and monitors specialty team transports, including but not limited to the MH Children’s Transport team and the UT mobile stroke unit as well as fixed wing aircraft.
  • Participates in day-to-day departmental activities, performance improvement processes, staff meetings and in-services.
  • Generates and faxes billing packets after each patient transport to billing company for processing
  • Protects the privacy of patient information in accordance with Hospital Policy and HIPAA guidelines.
  • Monitor and direct the movement of aircraft on the ground and in the air
  • Direct all ground traffic at Memorial Hermann helipads
  • Issue landing and takeoff instructions to pilots
  • Inform pilots about weather conditions, helipad availabilities, and other critical information
  • Alert Fire, EMS and Police in the event of an aircraft emergency and coordinate response efforts.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.

  • Security Officer

    4 weeks ago

    Houston, Texas, United States CommonSpirit Health Full time

    Job SummaryBaylor St. Lukes Medical Center is a world-renowned leader in research and clinical excellence, driving breakthroughs in cardiovascular care, neuroscience, oncology, and more. Our teams' efforts have led to the creation of numerous research programs and initiatives, developing advanced treatments found nowhere else in the world. Our commitment to...

  • Patient Transporter

    3 weeks ago

    Houston, Texas, United States MD Anderson Cancer Center Full time

    The MD Anderson Cancer Center is seeking a skilled Patient Transporter to join our team. As a Sr. Escort, you will be responsible for transporting patients, specimens, and medical records safely and efficiently throughout the institution.Key Responsibilities:Transport patients, specimens, and medical records to various departments within the hospital.Assist...

  • Biomed Clinical Engineer

    2 months ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    2 months ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    2 months ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    3 weeks ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    2 weeks ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    2 months ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Biomed Clinical Engineer

    3 weeks ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Perm - Sonographer - Registered Sonographer (Days) Houston TX

    2 months ago

    Houston, United States Della Infotech Full time

    Serves over 7,500 care facilities nationwide. "Great company to work for. Great working environment and developmental training! Feel accomplished at the end of the day. Great opportunities to promote yourself within and fine tune your skills. Great benefits, coworkers are very helpful. Autonomy, variety of patients, always on the move, great benefits, job...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Lincare Holdings Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. The ideal candidate will have a strong background in customer service and a passion for working with medical professionals and patients.Key ResponsibilitiesFacilitate patient care by working directly with medical professionals and...

  • Customer Service Rep

    1 month ago

    Houston, United States Lincare Holdings Full time

    work directly with medical professionals and physicians to facilitate patient care advocate for and work in lockstep with chronic patients work for an organization that rewards success and fosters a culture of promotion Job Responsibilities include: provide outcome-based solutions for our physician referral sources and existing patient population Submit...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States Lincare Holdings Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. As a Customer Service Representative, you will play a critical role in facilitating patient care by working directly with medical professionals and physicians.Key Responsibilities:Provide outcome-based solutions for our physician referral...

  • Shop Operations Assistant

    4 weeks ago

    Houston, Texas, United States Mustang CAT Full time

    Shop Coordinator Job DescriptionMustang Cat is seeking a skilled Shop Coordinator to assist the Shop Supervisor with day-to-day operations of the Machinery Service Shop. The ideal candidate will have excellent customer service skills, proficient computer skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities: Reviewing...

  • Biomed Clinical Engineer

    2 months ago

    Houston, TX, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Biomedical Clinical Engineer position is responsible for assuring the safe and effective use of medical equipment in the hospital by applying and implementing medical technology to optimize healthcare delivery. This position has a direct impact on safety, quality improvement, process improvement, utilization, adoption, and...

  • Flight Nurse

    2 days ago

    Houston, United States Texas Children's Hospital Full time

    We are searching for a Transport Flight Nurse - someone who works well in a fast-paced setting. In this position, you'll provide quality nursing care, treatment, and stabilization of critically ill patients during transport. The Transport RN will oversee all aspects of patient care during transport. As the code responder/rapid response nurse, the RN will...

  • Transporter - PRN/Evenings - Medical Center

    1 week ago

    Houston, United States Houston Methodist Full time

    At Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to...

  • Transporter Part-time

    2 weeks ago

    Houston, United States Houston Methodist Full time

    Transporter Part-time (Day/12hr) Weekends REFER A FRIEND Current Employees Apply BACK Location: Houston Methodist West Hospital 18500 Katy Fwy Houston, TX 77094 Job Ref: 63195 Talent Area: Nursing Assistant Job Shift: 8a-8p 2nd - Evening Job Type: Part-Time Work Week: Weekends Posted Date: Nov. 4, 2024 At Houston Methodist, the Transporter...

  • EMT Candidates

    4 weeks ago

    Houston, United States Allegiance Mobile Health Full time

    Allegiance Mobile Health of West Houston, TX is looking to hire EMT Candidates for class beginning January 2025. This position is for EMT classes and earns $11.00/hour for time attended. There will be a 1-year requirement to work for Allegiance Mobile Health in lieu of having to pay for the classes. We also offer excellent benefits and perks, including...

  • Lead Transporter, Full-Time

    3 months ago

    Houston, United States Houston Methodist Full time

    At Houston Methodist, the Lead Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner utilizing a wheelchair, transcart, stretcher or bed, and role-modeling appropriate communication, working closely with nursing staff and co-workers. In addition to performing the functions outlined in the...