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Description Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.Customer Service Representative Opportunities available: 9:30 am – 6:00 pm MT in Albuquerque, NM (subject to change based on customer needs)Bilingual (English & Spanish)As a Customer Service Representative, you will:Reply to calls and emails from the public on housing and FHA mortgagesUtilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requestsDeliver excellent customer service in a high-volume call center, including responding to customer complaintsDocument customer email and phone communications within an internal database.To be a successful Customer Service Representative, you will possess:The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clientsExcellent time management skills and dependabilityExperience with MS Office (Outlook, Word, Teams)Strong written and verbal communication skills including telephone etiquetteKeyboarding proficiency of at least 40 words per minuteRequired Qualifications:High School diploma or General Educational Development (GED) certificateMinimum of 2 years of contact center experience or telephone customer service experience.Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigationPreferred Qualifications:Bilingual (English & Spanish) verbal and writtenCall Center (Omnichannel) backgroundExperience in rental property management or mortgage servicing, including handling complaintsJoin our team and enjoy Leidos employee benefits, including:Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per in the first yearTen paid holidays per yearAccess to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans)Ongoing training opportunities to foster professional developmentTuition reimbursement based on Leidos policyGym membership reimbursementDiversity and Inclusion Employee Resource GroupsLeidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.**The pay for this position is $17.00 per hour. **This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.HUDFHAOriginal Posting Date:2024-05-18While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
