Patient Access Representative

2 weeks ago

Uniontown, United States Cleveland Clinic Full time

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

The Green Health and Wellness Center Emergency Department offers 24-hour comprehensive emergency care to adults and children. As a Patient Access Representative, you are responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and requesting, collecting, and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who:

  • Has outstanding communication and customer service skills.

  • Can effectively multi-task while paying attention to details and staying organized.

  • Acts in a professional, positive and helpful manner.

  • Is punctual, flexible and reliable.

  • Excels working both independently and as part of a team.

If you're looking for a rewarding position where you will feel supported while serving the community, this is the position for you. The Patient Service Specialist role is a steppingstone to other careers within customer service and other departments within Cleveland Clinic. If you wish to continue your education, this opportunity also offers tuition reimbursement.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

  • Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.

  • Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.

  • Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other. Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients.

  • Reviews eligibility response to assess patient's benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.

  • Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.

  • Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.

  • Obtains, scans, and indexes physician orders

  • Cross trained to staff all areas of Patient Access

  • Maintains productivity and quality standards for all areas of responsibility.

  • Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility.

  • Acts as a resource for training of new team members and during implementation of new processes.

  • Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.

  • Follows System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.

  • Other duties as assigned

Education:

  • High school graduate or the equivalent.

Certifications:

  • None required

Complexity of Work:

  • Knowledge of medical terminology. Competent with computer software including practice management systems and windows applications. Must be proficient in Data Entry as evidenced by the successful completion of the Alphanumeric test administered by Human Resources. Ability to add, subtract, multiply, and divide. Knowledge of medical terminology.

Work Experience:

  • One year work experience with customer service.

  • One year hospital clerical or billing preferred.

  • Higher education and training can offset requested work experience.

Physical Requirements:

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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