desktop support technician team lead
4 weeks ago
desktop support technician team lead. baytown , texas posted 10 days ago job details summary $34 - $39 per hour contract associate degree category computer and mathematical occupations reference1060752 job details job summary: Looking to hire a Desktop Support Technican with experience leading a Team For immediate review and consideration, please send resume directly to jomarie.mercado@Randstaddigital.com Title: Desktop Support Technician Team Lead Location: 9500 I-10 East, Exit 796, Baytown, TX 77521 (onsite) Duration: open ended w2 contract/40 hours a week Shift: M-F 8AM-5PM CST location: Baytown, Texas job type: Contract salary: $34 - 39 per hour work hours: 8am to 5pm education: Associates responsibilities: Required Skills - Desktop Technician, IT Hardware, ITSM Support Job Duties -"- Participate in the day-to-day handling of Help Desk duties to maintain agreed service levels. Work with Client IT as needed during project coordination and planning. Assist with orientation and ongoing training of the IT Help Desk. Assist the help desk analysts with documentation within tickets and knowledgebase. A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. Provision and administer user accounts, distribution groups, and security groups in Active Directory. Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Conduct team meetings Work with facilities liaison to keep SLA's Assist with back-office admin items Job Requirements -- Required: 5+ years' experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues. Desired Skills & Experience -"- Preferred Certifications: CompTIA A+ certified, ITSDI certified, ITIL Requires broad understanding and advanced technical acumen. Skills consistently updated based on new software development and hardware technologies. Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory. Familiarities with PC support tools and software distribution tools. Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment. Experience using remote diagnostic tools for problem identification and resolution. Utilizes problem solving, customer service skills, strong written, verbal and project management skills. Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload. Ability to meet specific deadlines and work under pressure. Ability to maintain flexible work schedule" qualifications: Experience level: Experienced Minimum 5 years of experience Education: Associates skills: Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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Lead Desktop Support Technician
1 week ago
Baytown, United States Randstad USA Full timeJob Summary:The Desktop Team Lead is responsible for leading a team of Desktop Support Technicians who provide technical support and maintenance for desktop computers, laptops, and associated software and hardware. This role involves overseeing daily operations, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. The...
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Lead Desktop Support Technician
1 week ago
Baytown, United States Randstad USA Full timeJob Summary:The Desktop Team Lead is responsible for leading a team of Desktop Support Technicians who provide technical support and maintenance for desktop computers, laptops, and associated software and hardware. This role involves overseeing daily operations, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. The...
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Desktop Support Supervisor
1 day ago
Baytown, United States Randstad Digital Americas Full timeTitle: Desktop Support Supervisor Location: Baytown, TX, 77521 (100% On site)Duration: Long term open ended contract w2 (2+ years)Shift: M-F 8 AM-5 PM CentralJob Summary:The Desktop Support Supervisor is responsible for leading a team of Desktop Support Technicians who provide technical support and maintenance for desktop computers, laptops, and associated...
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