Technical Support Specialist

2 days ago

Jericho, United States Colliers International Full time

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

**This is a hybrid role based out of our New York tri-state offices**

About you

You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it's providing desk side/phone support to staff in remote office locations, assisting with local area network operations, or escalating IT tickets to specialized teams to resolve. You're always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the End User Computing and Infrastructure teams.

In this role, you will...

  • Provide comprehensive IT support, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications for end users.

  • Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.

  • Utilize your advanced technical skills to support both Windows and MacOS systems effectively.

  • Demonstrate exceptional communication skills while interacting with clients and colleagues, delivering excellent customer service at all levels of the organization and with external partners.

  • Take initiative and exercise good judgment when escalating IT tickets or situations for resolution, contributing to the overall efficiency of IT support operations.

What you bring:

  • 5+ years of IT support experience.

  • Experience supporting Windows and MacOS operating systems.

  • Advanced software and hardware technical skills.

  • Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.

  • Exceptional communication skills, both verbal and written.

  • Flexibility in work schedule; must be able to work overtime when needed.

  • A+ Certification and ITIL Foundations Certification.

  • Knowledge of Change Management Processes.

Pursuant to state/local law, Colliers is disclosing the following information:

Area/Location Specific: NY

Approximate Salary Range for this Role: $65,075.00 to $86,009.00

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-Hybrid

#LI-ML1

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

For all other inquiries, including general application support or questions regarding open positions, kindly direct your email to the recruiting team at colliers.careers@colliers.com.

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