Patient Services Representative

1 month ago

Maplewood, United States i-Health Inc Full time
Description

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This will be a full-time M-F 8:00 am - 5:00 pm position from June to September. The role will then move to casual, providing support to the clinic as needed. This role also requires working Saturday's from 8:00 am - 12:00 pm on a rotation. Locations: St. Paul, Eagan, Maplewood

Pediatric and Young Adult Medicine is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym Discounts and more.

Essential Functions:

  • Greets all patients that enter the clinic within a reasonable amount of time
  • Obtains all demographic and billing information to assist in accurate and timely billing procedures
  • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
  • Answers phones within a reasonable amount of time
  • Schedules appointments
  • Reviews Provider's schedules on a daily basis for days off and schedule flow
  • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
  • Fully participate and contribute to the patient centered health care
  • Any and all other duties as assigned

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Customer service experience, telephone skills, and Windows computer skills
  • Working knowledge of clinical front desk preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic/office setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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