Housekeeper - WorldMark Lake Tahoe Resort

2 weeks ago

Stateline, United States Travel + Leisure Full time

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**** $18/hour plus Full Benefits including paid vacation first year ****

Summary

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Essential Job Functions

Responsibilities include, but are not limited to:

  • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)

  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)

  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)

  • Build a “Count On Me” Culture: Continuouslyexhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)

  • Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

a) Education

• High School diploma or equivalent preferred

b) Training requirements

• N/A

c) Knowledge and skills

• Detail oriented with organizational skills

• Familiarity with cleaning products and equipment

• Ability to read and comprehend routine instructions, short correspondence and memos

• Ability to give high priority to customer service

• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff

• Must be people oriented and able to work independently or with others as needed

d) Technical Skills

• Has knowledge of general cleaning concepts

• Has knowledge of cleaning chemicals

• Has experience with cleaning tools and equipment

e) Job experience

• Six months related housekeeping experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical

  • Dental

  • Vision

  • Flexible spending accounts

  • Life and accident coverage

  • Disability

  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

  • Wish day paid time to volunteer at an approved organization of your choice

  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

  • Legal and identify theft plan

  • Voluntary income protection benefits

  • Wellness program (subject to provider availability)

  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

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