CASHIER and CAESARS REWARDS REP

Job Description

Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on-site team member gym
• Health and Wellness benefits after 90 days of service
• On-site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire and connect you". We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY:

This position is responsible for meeting casino and patron cash needs and promoting the company's customer loyalty program.

KEY JOB FUNCTIONS:

• Greets and welcomes customers, with a smile, as a company representative.
• Serves as Caesars Rewards and customer service Role Model for other team members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
• Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
• Follows all company policies and procedures, as well as federal and state law.
• Responsible for ensuring customer data integrity.
• Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
• Creates and maintains customer accounts using Harrah's computer systems.
• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
• Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
• Conducts coin, chip, and coupon transactions for guests and team members.
• Acts as a source of information for guests or refers guests to the appropriate staff or facility.
• Understands various gaming regulations and passes quarterly exams.
• Redeems various marketing promotion coupons.
• Distributes cash to other departments, cashiers and the bank.
• Distributes chips to gaming areas
• Verifies revenue drops from the Count Room and accepts them into Cashier inventory
• Verifies and reconciles Cashier end of shift paperwork, cash, chips
• Cashes personal and obtains cash advances on credit cards for patrons.
• Processes casino credit applications

EDUCATION and/or EXPERIENCE:

• High school degree or equivalent with previous demonstrated success in a money handling position
• Previous customer service or retail experience required.

QUALIFICATIONS:

• Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
• Strong math skills with the ability to add, subtract, multiply and divide
• Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Strong interpersonal and teamwork skills.
• Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board
• Ability to maintain neat and orderly records and work
• Ability to write numbers and letters legibly
• Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
• Ability to pass quarterly exams on gaming regulations Ability to work in a "smoke filled" environment.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Have good close and medium distance vision
• Manual dexterity skills including handling currency, coin, keys, chips and buttons
• Ability to differentiate between various colors of chips and coin wrappers
• Ability to push/pull up to 100 pounds and lift/carry 40 pounds
• Ability to lift full silver racks off a 4' counter
• Capable of standing for long periods of time and walking, stooping, talking, hearing and reaching at least 2' across the counter
• Ability to stand for long periods of time
• Mobility to move about the casino and work area
• Ability to reach, grasp, bend, squat, push-pull

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

At Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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