Client Operations Manager

3 weeks ago

Indianapolis, United States Olio Full time

Client Operations Manager

At Olio, our core focus is to make healthcare clinicians' lives simpler and more productive by creating software that connects siloed clinical teams. We're proud of the fact that our customers love our product, and that our work has a measurable positive impact on the lives of their patients. We're growing fast and looking to add a Client Operations Manager to join our team.

What We're Looking For

As a Client Operations Manager, you will play a key role in building and maintaining relationships with our clients and their network partners. You will work closely with Olio's customers to understand their needs, ensure they are leveraging our SaaS solutions effectively, and help them achieve their business goals. This is an excellent opportunity for someone who is passionate about customer success, has a keen interest in healthcare technology, and is eager to grow professionally.

What We Provide

A high-performing team. We set ambitious but reasonable goals and work together to make sure we achieve them. Delivering consistent, high-quality products to our users is our number one priority.

A supportive environment. We value open communication and make efforts to practice consistently giving and receiving feedback. We welcome diverse ideas and seek input from all team members.

Room to grow. We believe strongly in investing in our people. Opportunities for learning and development abound through design discussions, support for continued learning, one on one meetings with leadership, and more.

Qualifications

  • Bachelor's degree in Business, Marketing, Finance, Communications, or a related field.
  • Minimum 2-5 years of experience in account management, customer success, sales or a related role, preferably in the SaaS industry.
  • Ideal candidates will have prior healthcare experience and a basic understanding of value based-care, and managed care.
  • Strong communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment, manage multiple accounts and prioritize tasks effectively.
  • Exceptional organizational skills and attention to detail.
  • Analytical mindset with the ability to interpret data and make informed decisions and recommendations.
  • Problem-solving skills with a proactive, solution oriented approach to client issues.
  • Basic understanding of SaaS products and the technology landscape.
  • Comfort working in Hubspot and proficiency in Microsoft Office and Google Suite is a plus.

Job Requirements

  • Customer Relationship Management: Serve as a point of contact for assigned accounts, building strong relationships with key stakeholders.
  • Onboarding: Assist in the onboarding process for new clients, ensuring they have a smooth transition and are fully equipped to use the software effectively.
  • Project Management: Manage special projects & execute on deliverables critical to the business.
  • Account Health Monitoring: Regularly check in with clients to gauge satisfaction, identify potential risks, and proactively raise issues to the team to prevent churn.
  • Upselling and Cross-selling: Identify opportunities to introduce additional products that may benefit the client, contributing to revenue growth.
  • Data Analysis and Reporting: Monitor account performance, usage metrics, and client feedback to identify trends and provide actionable insights to the team and leadership.
  • Collaboration: Work closely with Sales and Product teams to ensure client needs are met and to provide feedback that may influence product development.
  • Documentation: Maintain accurate and up-to-date records of account details and client interactions, and account status in the CRM system.
  • Could be between 15 - 25% travel

Benefits and Compensation

  • Competitive salary
  • Significant opportunities for career advancement
  • Convenient, modern office location - only onsite
  • Health/dental/vision insurance
  • STD/LTD/Life
  • 401k

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