Front Desk Agent

4 days ago

Midland, United States MCR Hotels Full time

The Front Desk Agent at the Residence Inn by Marriott Midland is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Other details
  • Job Family Hotels
  • Pay Type Hourly
  • Min Hiring Rate $15.00
  • Max Hiring Rate $15.00


Apply Now

  • Front Desk Agent

    3 weeks ago

    Midland, United States MCR Hotels Full time

    Front Desk Agent Residence Inn Midland, 5509 Deauville Road, Midland, Texas, United States of America Req #7156 Tuesday, June 18, 2024 The Front Desk Agent at the Residence Inn by Marriott Midland is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL...

  • Front Desk Agent

    1 month ago

    Midland, United States MCR Hotels Full time

    The Front Desk Agent at the Hilton Garden Inn Midland is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...

  • Front Desk Agent

    4 weeks ago

    Midland, United States Homewood Suites Midland Full time

    Job Summary:Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    1 month ago

    Midland, United States Aimbridge Hospitality Full time

    Job Summary $15.00/HR Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...

  • Front Desk Agent

    1 month ago

    Midland, United States Aimbridge Hospitality Full time

    $15.00/HRFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    2 weeks ago

    Midland, United States Staybridge Suites Midland Full time

    Job Summary: Pay Range $14.00-$15.00/HR (Available Flexibility) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and...

  • Front Desk Agent

    3 days ago

    Midland, United States Staybridge Suites Midland Full time

    Job Summary: Pay Range $14.00-$15.00/HR (Available Flexibility) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator...

  • Front Desk Agent

    2 weeks ago

    Midland, United States Candlewood Suites Midland Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Midland, United States Candlewood Suites Midland Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Medical Front Desk Associate

    4 weeks ago

    Midland, United States Midland Sports Rehab Full time

    Full-Time Medical Front Desk Associate Location: Midland, MI About Us: Midland and Freeland Sports Rehab is a comprehensive medical office offering sports rehabilitation and alternative healthcare services. Our facilities in Freeland and Midland, MI provide a range of treatments including Chiropractic, Physical Therapy, Acupuncture, Massage, Running and...

  • Front Desk Associate 1

    1 month ago

    Midland, United States MainStay Suites Full time

    Front Desk Associate We are looking for qualified and talented individuals to join our team! Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and...

  • Front Desk Associate 1

    1 month ago

    Midland, United States MainStay Suites Full time

    Front Desk Associate We are looking for qualified and talented individuals to join our team! Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and...

  • Front Desk Associate 1

    1 month ago

    Midland, United States MainStay Suites - Midland, TX Full time

    Job DescriptionJob DescriptionFront Desk AssociateWe are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming...

  • Front Desk/Night Audit

    1 month ago

    Midland, United States Integral Hospitality Full time

    Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available. WHAT YOU WILL DO Delight guests by providing information on hotel services, amenities,...

  • Front Desk/Night Audit

    1 month ago

    Midland, United States Integral Hospitality Full time

    Job DescriptionJob Description Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available. WHAT YOU WILL DODelight guests by providing information...

  • Front Desk/Night Audit

    4 weeks ago

    Midland, United States Integral Hospitality Full time

     Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available.  WHAT YOU WILL DO Delight guests by providing information on hotel services,...

  • Front Desk Clerk

    4 weeks ago

    Midland, United States Global Personnel Full time

    Local company seeking a front desk receptionist on a temp to hire basis. Mon-Fri 8am-5pm. Pay Rate: $16/hr. Duties Include: Good phone etiquette Great attitude Basic computer skills **BILINGUAL IS A PLUS! #IND123 Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin,...

  • Hotel Front Desk Supervisor

    1 month ago

    Midland, United States Love's Travel Stops & Country Stores Full time

    **Req ID:** 439428 **Address:** 3001 Antelope Trail Midland, TX, 79706 **Welcome to Love's!** ** ** **_Where People are the Heart of Our Success_** ** ** **Hotel Front Desk Supervisor** Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department. Front Desk Supervisors will...

  • Hotel Front Desk Supervisor

    1 month ago

    Midland, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 3001 Antelope Trail Midland, TX, 79706 Welcome to Love's! Where People are the Heart of Our Success Hotel Front Desk Supervisor Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department. Front Desk Supervisors will maintain and promote excellence in hospitality and...

  • Guest Services Agent

    3 weeks ago

    Midland, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Midland, TX, US, 79703 Property Name: La Quinta by Wyndham Midland - Wall St. Req Id: 14900 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La Quinta by Wyndham is...