Key Holder

1 month ago

Columbus, United States 1-800-Flowers.com Full time
Brand

Description

Position Summary-

As one of the fastest growing entities of 1-800-Flowers, we at Cheryl’s Cookies Retail Locations pride ourselves not only on our ability to serve, please, and retain our customer base by providing first class, face to face customer service, but also by developing great working relationships with our fellow associates, loyal customer base, and corporate employees. Here at Cheryl’s Cookies customers get to know us by name, fellow associates become fast friends, and the managers are here to help and support your goals. Correct and in-detail training is priority. Consistent check-ins and on the spot coaching create a low stress, high functioning environment for our associates to learn and thrive in. This position is your 1st steppingstone to our inner circle of Retail Management. Join our Team and Welcome to the Cheryl’s Family. Never was going to work such a sweet experience.

Position Responsibilities-

  • Greeting interacting with all types of customers
  • Showcasing our amazing products teaching our visitors how to shop our store by leading them through the buying process
  • Asking open-ended questions while conversing with the customers so you can learn what their needs are
  • Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
  • Going above and beyond the service expectations of the customers during every interaction
  • Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
  • Thanking the customer for their purchase no matter how small
  • Taking orders correctly completely in person over the phone, including Large Client Orders.
  • Leading your team in the absence of managers which includes: running the shift, delegating duties, preparing the store for the next shift.
  • Cash handling, counting down, and balancing the cash drawers at close /or open. Taking care of customer issues and troubleshooting issues on the spot.
Requirements

Position Requirements-

Required:
  • Excellent Customer Service Skills
  • Reliable Transportation
  • Positive Attitude and Disposition
  • Legible Handwriting Skills
  • Ability to be on your feet at least 8hrs at a time
  • Lift at least 25lbs
  • Adaptability
  • Adhering to Uniform Policy Attendance Policy. Enforce said policies with co-workers
  • Must be comfortable being in and running the store solo on occasion
Preferred:
  • Knowledge of Appropriate Phone Etiquette
  • Extensive Teamwork Experience Leadership


Good Problem-Solving Skills

About Us

About Cheryl's Cookies®

Founded in 1981, Cheryl's Cookies has quickly grown a loyal customer following for its quality fresh-baked desserts using only the finest ingredients, including individually wrapped cookies, brownies and cakes. Headquartered in Westerville, Ohio, Cheryl's Cookies is well-known for its cut-out cookies with buttercream frosting and its selection of specially designed, hand-crafted baked goods for everyday and special occasion gifting. Offerings may be found on its website Cheryls.com and in its retail stores in Ohio. Cheryl's Cookies is part of the 1-800-FLOWERS.COM, Inc. family of brands, Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

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