Key Holder

2 weeks ago

Columbus, Ohio, United States JOANN Stores Full time
Job Summary

The Key Holder is a vital member of our store team, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. As a Key Holder, you will work closely with the Store Management team to lead the store team members, observe and coach individuals, and perform operational duties such as opening and closing the store, ensuring compliance, and finding creative ways to drive business.

Responsibilities
  • HEARTS
    • Greets every customer with a smile and uses the F.A.S.T. service model to meet their needs.
    • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
    • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • HANDS
    • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Lifts boxes from the truck and receiving area, places and arranges items on shelves and racks.
    • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • MINDS
    • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
    • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
    • Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance.
  • INSPIRE
    • Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.
    • Follows up to ensure tasks are completed well and in a timely manner.
    • May act as MOD to open/close store when no member of store management is present.
Requirements
  • Minimum - High School Diploma or equivalent
  • Minimum - 1+ years of supervisory experience in a customer-centric environment
Benefits

Eligible Team Members receive a range of benefits, including Medical, Dental, and Vision benefit plans, Company-paid basic, Optional, and Dependent life insurance, Long-term disability and Company-paid Short-term disability, Paid Time Off and Sick Time, Tuition Reimbursement, and Team Member Discount.

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