Customer Escalations Specialist
2 weeks ago
The Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary.
What will be my duties and responsibilities in this job?
- Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving verbal and written customer concerns across multiple channels
- Manage multiple issues/cases at one time simultaneously based on workload
- Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
- May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
- Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
- Required to log and track each issue in multiple tracking systems for the purpose of generating reports
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
- Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
- ACA (Accredited Claims Adjuster's license) License is a plus
- This position is in office at our Miami location.
- Associate's Degree in Business, Marketing, or equivalent experience
- 1 + years in experience in business analysis, research, or related fields
- 1 + years in experience in business writing.
- 1 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
- Bilingual (Spanish/English)
- Understanding of client contracts, operations, company products & services
Pay Range:
$20.03 - $33.05
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Expected application deadline is
05/06/2024
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
-
Customer Escalations Specialist
2 weeks ago
Miami, United States Assurant Full timeThe Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to...
-
AML Escalations
3 weeks ago
Miami, United States StoneX Group Full timeOverview: Permanent, full-time, hybrid (3 days per week in an office) #LI-Hybrid #LI-SD1 The AML EDD Associate is responsible for conducting customer and enhanced due diligence on accounts requiring AML reviews as well as periodic KYC refreshes. They will also address escalations and inquiries received within the department. They will evaluate information...
-
Customer Success Specialist
3 days ago
Miami, United States Overproof Full timeAbout Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...
-
Customer Service Specialist
4 weeks ago
Miami, United States Assurant Full timeCustomer Service Specialist. This job posting is for future openings-This position is on-site at our location on Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025 Starting pay is $17.50 per hour. Customer Service Specialist, Customer Service, Specialist, Customer Experience, Retail, Insurance
-
Customer Experience Specialist- Email, Chat, Call
2 months ago
Miami, United States LC EXCUSIVE Full timeWe are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Specialist. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently,...
-
Customer Support Specialist
4 weeks ago
Miami, United States Keller Williams College Park Full timeJob DescriptionJob DescriptionSalary: $28.19We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.Ultimately, you...
-
Customer Enrollment Specialist
1 month ago
Miami, United States South Shore Marketing Full timeJob DescriptionJob DescriptionOur company is looking to fill a position as a Customer Enrollment Specialist. Our expanding client portfolio has us oversee our accounts, consistently increase revenue, and develop overall growth in team performance.As the brand's face, the Customer Enrollment Specialist will acquire a strong familiarity with the...
-
Customer Specialist
1 month ago
Miami, United States Memorable Escapes Full timeThis is a remote position. Job Title: Customer Specialist Company Overview: - Work remotely - Business opportunity - All training provided - Book hotels, flights, and rental cars for clients - Marketing business on social media - Have your own website and work with hundreds of suppliers Key Responsibilities: - Interact with...
-
Customer Specialist
1 month ago
Miami, Florida, United States Memorable Escapes Full timeThis is a remote position. Job Title: Customer Specialist Company Overview: Work remotely Business opportunity All training provided Book hotels, flights, and rental cars for clients Marketing business on social media Have your own website and work with hundreds of suppliers Key Responsibilities: Interact with clients to book hotels,...
-
Customer Specialist
2 weeks ago
Miami, United States Memorable Escapes Full timeThis is a remote position. Job Title: Customer Specialist Company Overview: - Work remotely - Business opportunity - All training provided - Book hotels, flights, and rental cars for clients - Marketing business on social media - Have your own website and work with hundreds of suppliers Key Responsibilities: - Interact with...
-
Customer Experience Specialist
1 week ago
Miami, United States RAW & Company Full timeShape the Future of Customer Experience - Work Remotely! Are you a dynamic individual with a passion for creating memorable customer experiences? Are you eager to make a difference and leave a lasting impact on customers' lives? We have an incredible opportunity waiting for you! Unlimited Opportunities is in search of Remote Customer Experience Specialists...
-
Customer Experience Specialist
3 weeks ago
Miami, Florida, United States Amenity Pool Services, Miami FL Full timeJob DescriptionCustomer Experience Representative Position Overview:The role of Customer Experience Representative is key in driving forward the company's mission and vision. This position mainly focuses on ensuring customer satisfaction when they reach out with concerns. The representative will engage with customers and collaborate with internal departments...
-
Miami, Florida, United States teamworkonline Full timeReporting organizationally to the Ticketing FIFA Football Community Customer Care Manager, the Ticketing FIFA Football Community Customer Care Specialist will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026TM that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be...
-
Miami, United States teamworkonline Full timeReporting organizationally to the Ticketing FIFA Football Community Customer Care Manager, the Ticketing FIFA Football Community Customer Care Specialist will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026⢠that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be...
-
Miami, Florida, United States teamworkonline Full timeAt FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26TM will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique...
-
Customer Care Specialist
1 month ago
Miami, United States Lucerne Bakery Full timeJob DescriptionJob DescriptionJob Title: Customer Care Specialist Location: Lucerne Bakery, Miami, Florida Position Type: Full-time About Lucerne Bakery: Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional product quality and customer service. We're on a mission to become Florida's #1 bakery...
-
Customer Service Specialist
1 month ago
Miami, United States DSV Full time* Customer Service Specialist If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying. * Supports Implementation, Account Management and Customer during account set-up. * Prepares and maintains Standard Operating...
-
Customer Support Specialist
2 weeks ago
Miami, United States Insight Global Full timeCity and zip: Dadeland, Miami - 33156 hybrid Tu-Th onsiteContract- 3 Months- potential to extend Must-haves:At least 3 years of customer support experience Strong MS Office and technical skills Day-to-Day:Our client is looking for a Franchisee Support Specialist to join their Customer Support team in Miami, FL. This organization is a large supply chain...
-
Customer Support Specialist
2 weeks ago
Miami, United States Insight Global Full timeCity and zip: Dadeland, Miami - 33156 hybrid Tu-Th onsiteContract- 3 Months- potential to extend Must-haves:At least 3 years of customer support experience Strong MS Office and technical skills Day-to-Day:Our client is looking for a Franchisee Support Specialist to join their Customer Support team in Miami, FL. This organization is a large supply chain...
-
Miami, United States teamworkonline Full timeAt FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26⢠will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating...
