Desktop Engineer III

6 days ago

Schaumburg, United States Swoon Technology Resources LLC Full time

Location: Schaumburg,Illinois
Expected Start Date: Apr 15, 2024

Swoon is hiring a Desktop Engineer for a top client in Illinois

    • 6 month Contract to Hire
    • W2 Only // not C2C eligible// no sponsorship offered at this time
    • Hybrid in Schaumburg, IL
    • Benefits available: Medical/Dental/Vision
    • Looking to hire ASAP

What does the day to day look like?
    • Focus on delivery of a consistent product and computing experience to the Zurich North America workforce.
    • The Engineer will focus on designing, building, and implementing endpoint configurations and user applications across both virtual and physical desktop environments.
    • In addition, you will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint, but will also be tasked at providing guidance, direction, and documentation to the Level 2 (tier two) team.
    • The individual in this position will also be responsible ensuring that all desktops OS and applications are current, reliable, and accessible in accordance with service level agreements.
    • Additionally, you should be able to identify and evaluate desktop OS and application solutions that enhance the security of the end user desktop.
    • Have strong technical skills in Citrix, VDI, and Azure Virtual Desktop, W365 and Intune Endpoint Manager.
    • Be responsible for identifying, submitting, testing, and implementing security policies (DevSecOps).
    • Offer excellent 3rd tier support to 2nd tier technicians during issue escalation.
    • Debrief business units on business practices such as new applications in newer technologies.
    • Be a self-starter in identifying and streamlining business processes.
    • Provide SW testing, customization, and deployment of packages as some OS patching will also be required.
    • Perform software upgrades, new installs, uninstalls, and configuration changes.
    • Ensure compliance with local and global guidelines.
    • Work closely with End User Computing Platform team to support implementing policies, procedures, and systems.

Why do we love this company?
    • Our client is a provider of commercial property/casualty and special coverage insurance in North America, serving small business, mid-size markets and large corporate customers.

What's required:
    • Ability to understand and navigate complex Policies within Intune and Active Directory
    • Engineering experience with Windows 10 and 11
    • Experience with Office 365 (O365)
    • Ability to understand and navigate through complex packages
    • Able to develop and drive initiatives with minimal oversight or guidance
    • Experience in tools like ServiceNow
    • Experience in hardware troubleshooting
    • Strong analytical skills
    • Excellent Customer service skills
    • Strong verbal and written communication skills
    • Terraform experience is preferred.

Next Steps:
    • APPLY NOW
    • Any questions please send to alyssa.ferguson@swoonstaffing.com


#dcejobs
Alyssa.Ferguson@swoonstaffing.com

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