Dev Ops Engineer
6 days ago
Job Description
Contract Duration:1 Year
Estimated Regular Hours/Week: 40.00
Onsite
Skills Required:
Knowledge/skills in AWS Connect. Ability to design virtual contact centers that collaborate with other staff/end users, including testing flows and components that provide proper user experience. Proficiently able to lead efforts of transferring active cellular phone line numbers into contact centers. Capable of training staff and documenting processes through each phase of a project. Skills in building and testing contact flows and other contact center components that provide the proper user experience desired by APS. Able to lead efforts to transfer active cellular phone line numbers into Amazon Connect. Skills in training staff through the design, build, test, and implementation phases of the project.
Experience Required:
5 years within the past 7 years in implementing AWS call centers, including designing and building contact centers; creating queues, prompts, flows, routing profiles, user profiles, and other required components; setting up additional features to ensure current functionality of APS duty lines (i.e. voicemail); testing configurations to ensure proper functionality and performance; transferring lines from cellular phone numbers; ensuring minimal downtime of each duty line during business hours; deploying the call centers to production and go-live; documenting processes; and training IT Staff and end users on processes.
Education Required:
This classification requires the possession of a bachelor’s degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Additional Information:
Onsite
Note: This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only No Corp to Corp)
Company Description
About us:
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.
Company DescriptionAbout us:\r
\r
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r
Our Mission Statement\r
\r
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.
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