Resort Assistant General Manager

2 weeks ago

Pocono Summit, United States Kalahari Resorts and Conventions Full time

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Resort Assistant General Manager position. In this role, you run the resort on a day-to-day basis to achieve stated objectives in employee retention, guest service and satisfaction, food quality, cleanliness and profitability.

You'll be responsible for assisting the Resort General Manager in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. This position is essentially the "face" of the Resort and must represent the Resort in a knowledgeable and eloquent manner. You'll also ensure that the Resort complies with local, state, and federal, rules and regulations.

Your focus will be tied to five major departments, including Food & Beverage, Waterpark, Rooms, Retail and Spa Kalahari. You've got to love being on the floor with our associates and guests

Required background:

We do require that you have experience consisting of five years' extensive managerial and supervisory experience as a Food and Beverage Director, General Manager, Assistant General Manager or Director of Rooms of a large (over 500 rooms) hotel/resort or hospitality environment.

Additional required skills include:

  • Ability to communicate effectively with guests, clients, senior management, corporate directors and ownership is needed.
  • Ability to present information in one-on-one or small group situations in high-pressure environments.
  • Excellent interpersonal skills.
  • Strong understanding of hotel management, best practices and data-driven economic principles.
  • Extensive knowledge of hotel/resort operations such as high-volume dining, concessions, culinary, hotel/resorts sales and marketing, rooms management, housekeeping, laundry, spa, maintenance, convention center services, and theme or water parks.
  • The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential.
  • Ability to respond effectively to rapidly changing demands.
  • Superior problem solver.
  • Proficiency in using Microsoft Excel.
  • Expert P&L knowledge, work within a budget, to make business decisions that make the most sense for the business, to report financial performance to ownership.
  • Ability to resolve disputes with guests and associates.

Preferred skills, but not required:

  • Bi-lingual.
  • Associate or bachelor's degree in hospitality, business, finance or related field.
  • Use of Microsoft Teams.

If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most essential element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

  • Promotion from within
  • Mental, Financial, Physical, Work/Life and Career Wellness Initiatives
  • Educational opportunities
  • Full and varied benefit package available for full-time associates
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off, dedicated wellness days and holiday pay
  • Discounts and resort benefits

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.

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