Service Desk Intern

1 month ago

Baton Rouge, United States Louisiana Workers’ Compensation Corporation Full time

LWCC is a Champion of Louisiana business and proud to be headquartered in the state capital, Baton Rouge. As a model single-state, private mutual workers' comp company, we promote safety, security, and stability in Louisiana. LWCC is dedicated to excellence in execution, from underwriting to life-long care of injured workers. We are proud to partner with our agents, and together deliver outstanding service to policyholders and their workers. Our commitment is to be there for Louisiana. Always.

We are Louisiana Loyal, more than a tagline, this is a mantra and a movement that inspires us to be a catalyst elevating Louisiana's position in America. We hope to inspire other Louisiana businesses and citizens to join us in helping Louisiana thrive by bettering our state one business and one worker at a time.

In 2023, the company was named as a Best Place to Work by the Greater Baton Rouge Business Report for the fourth time. LWCC has been recognized by industry leading benchmarker AON and named to the Ward's 50® group of top-performing insurance companies for achieving outstanding results in the areas of safety, consistency, and performance over a five-year period, 2015-2019.

Our company offers excellent perks for interns including access to our on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.

For more information on the corporation and its services, please visit www.lwcc.com. To learn more about Louisiana Loyal, please visit louisianaloyal.com.

Overview

Under direction of the Enterprise Systems Manager, provides a variety of user support functions to promote the productive and secure use of technological tools. Following documented standards and procedures, provides IT service desk support to end-users; provides technical assistance and support related to computer workstations, hardware, or software; responds to service tickets, runs diagnostic programs, isolates problems, and determines and implements solutions.

Roles, Responsibilities, and Priorities

Major Areas of accountability

  • General
    • Provides service desk support including responding to help tickets or phone calls, resolving problems and, if necessary, conferring with senior staff about unusual problems.
    • Performs computer workstation installations and relocations.
    • Performs basic troubleshooting procedures to identify and correct system and software errors. Tasks include running diagnostics, conferring with senior staff, performing remedial action, and communicating with other IT staff members and the affected users.
    • Maintains daily performance of computer workstations which may include installing, modifying, and repairing computer hardware and software.
    • Creates training manuals and/or knowledge articles for end-users and conducts occasional training classes on operating systems, software, or hardware to end-users.
    • Attends and participates in general group meetings and project team meetings when assigned.
    • Follows up with end-users to ensure issues have been resolved.
    • Confers with supervisor, project team leaders, other network personnel and/or operations staff to discuss work processes, plans, and/or tasks to be performed. Presents problems as they are identified and participates in their resolution.
    • Performs other related duties of a comparable level/type as required.
Desired Skills and Experience

Personality/Working Style
  • Strong character
    • Alignment with company values, mission, and vision
    • Trustworthy and honest
    • Decisive
    • Curious and persistent
  • Passion for innovation
    • Willingness to learn
    • Adaptive to changing (tolerance for ambiguity)
    • Desire to collaborate to achieve corporate goals
  • Strong communicator
    • Effective communication skills
    • Empathetic listener and open-minded
    • Commitment to accountability
    • Customer service skills
Education and experience
  • A student pursuing a Baccalaureate degree in a STEM (Science, Technology, Engineering, Math) field. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position
  • Experience
    • Experience with configuring, supporting, and troubleshooting Windows PCs. Experience with typical business software (Microsoft Office) a plus
  • Physical Requirements
    • Must be able to lift a 24" flat-panel monitor and bend, stretch, use screwdriver and punch down tools as needed for cabling and equipment maintenance.
About LWCC
Our Team
Contact

Other details
  • Pay Type Hourly


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