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IT Support Technician

2 months ago

Gainesville, United States Jackson Electric Membership Cooperation Full time

JACKSON ELECTRIC MEMBERSHIP CORPORATION

POSITION DESCRIPTION

IT Support Technician, Part-Time

Information Technology

Gainesville / Oakwood and Neese District Offices - 7:00 a.m. - 11:00 a.m. Mon-Fri

As a VEVRAA Federal Contractor, Jackson EMC has a high interest in priority referrals of protected veterans for our job openings. Jackson EMC is an Equal Opportunity and Affirmative Action Employer including, Veterans and Individuals with Disabilities.

There is one (1) part-time opening

Employees who consider themselves qualified and desire to apply should submit an online application, by 5:00 p.m. on July 29, 2024.



The following procedures are applicable for employees and external candidates applying for internal Jackson EMC positions. These procedures will be consistently applied to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

a) All candidates must meet the posted minimum education and experience requirements to be considered for an interview.

b) Candidates should include all of their business experience and education when applying for the posted position.

c) All internal applications must be submitted to Human Resources within seven (7) days.

d) Candidates will be required to participate in an assessment process to include: written exercise, peer interview and panel interview.

Jackson EMC

Equal Opportunity Employer

POSITION OBJECTIVES: To deploy, troubleshoot and support client desktop hardware/software, mobile devices and other peripherals; to ensure accurate and timely responses to employee requests for support via phone, email, or ticketing system; to work and communicate in a team-oriented environment in accordance with the Cooperative's mission, vision, and values.

MINIMUM JOB SPECIFICATIONS:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EDUCATION: High school diploma or equivalent is required. Prefer specialized courses in the IT field or completion of associates degree in computer related field.

EXPERIENCE: A minimum of two years' direct experience with computer hardware systems and software applications similar to those in use at Jackson EMC.

KNOWLEDGE: Must possess a solid basic working knowledge of computer systems, diagnostic and troubleshooting skills. Specific knowledge should include end user tools, systems terminology, operating system's capabilities, and computer hardware configuration including peripheral devices. Require ability to pursue a continuous program of self-development both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

SKILLS: Require effective leadership skills, excellent communication skills, both written and verbal, and the ability to work in a team environment. Must possess the initiative to develop an interest in accepting work assignments. Must be objective, reliable, and prompt in performance of duties. Must have excellent communication skills, both written and oral, and the ability to work in a team environment; Must have excellent planning and organizing skills. Must have the ability to accomplish the following: utilize the operating environments of various computer systems; configure, maintain, install, and repair computing hardware;

WORKING RELATIONSHIPS AND CONDITIONS:

Reports to: Technology Analyst

Directs: None

Internal: Actively participates within the Cooperative team environment to develop supportive relationships essential to the success of the functions of this position and to the overall cooperative spirit.

External: Develops and maintains supportive relationships with member/consumers, the general public, and other external contacts to assure positive results

This position is primarily medium work; requires visual acuity in machine operation with inspection; requires hearing, talking, grasping, pulling, pushing, reaching, lifting, stooping, standing, walking and performing repetitive motions; and is not substantially exposed to adverse environmental conditions.

The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the needs of Jackson Electric Membership Corporation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment document.

ESSENTIAL FUNCTIONS:

  1. Create and respond to incidents in the IT ticketing system.
  2. Install and configure end-user hardware, such as desktops, laptops, mobile devices, printers, and other devices.
  3. Troubleshoot and support end-user hardware to maintain proper desktop service levels.
  4. Maintain and monitor inventory of peripheral devices to ensure proper availability of inventoried items.
  5. Assist in hardware/software inventory audits as instructed to ensure compliance with corporate standards and licensing.
  6. Create, maintain, and publish relevant support documentation and knowledgebase articles to assist in the quick resolution of incidents and service requests.
  7. Maintain and promote a high level of awareness regarding cyber threats from both internal and external sources. Promote and comply with cybersecurity policies and best practices.
  8. Travel to outlying offices or other locations during and beyond normal working hours to troubleshoot IT related issues.
  9. Be familiar with and follow the best safety practices set forth in the Cooperative's SAFETY MANUAL.
  10. Attend and participate in annual meeting as required or directed.
  11. Perform such other duties as may be required or directed.

GRADE: CTC-7