Pharmacy Technician

4 days ago

Gainesville, Florida, United States Northeast Georgia Health System Inc Full time
Job Summary

The Population Health Clinical Pharmacy Technician plays a vital role in supporting the value-based ambulatory pharmacist and multi-disciplinary population health team in delivering high-quality patient care. This role involves conducting patient outreach, identifying barriers to medication adherence, and collaborating with pharmacists, providers, and clinical staff to ensure effective, safe, and cost-effective drug therapy for patients.

Key Responsibilities
  • Conduct patient outreach through telephone, mychart, and other appropriate means to influence successful care gap closure and improved outcomes.
  • Obtain medication refill histories, perform comprehensive pharmacy benefits investigations, and assist with provider communications.
  • Build rapport with patients to identify strengths and barriers to medication access, with the goal of closing the care gap and promoting exceptional patient care.
  • Develop and build relationships with pharmacists, providers, and clinical staff to provide the highest level of care for patients with complex needs.
  • Identify and resolve complex medication-related issues, and know when to involve or escalate to pharmacist, provider, or leadership.
  • Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, conduct medication outreach, and complete community resource referrals.
  • Communicate and collaborate with local pharmacies to troubleshoot issues affecting medication adherence or access, and provide follow-up to verify patients pick up medications, closing care gaps.
  • Populate data into databases, payer portals, and other data repositories to assess patient activity/medication adherence rates and address barriers to care to improve outcomes.
  • Review and remedy medication care gap reports and organize daily call list for patient outreaches.
  • Participate in quality and payer meetings as directed.
  • Participate in staff meetings, in-services, and other program-specific tasks and activities as required.
Requirements
  • Pharmacy Technician Board Certificate registered with the Georgia Board of Pharmacy.
  • Associates Degree.
  • 3 or more years of experience as a pharmacy technician with experience in medication adherence.
Preferred Qualifications
  • Preferred experience in value-based care programs.
  • Understanding of medication-related quality metrics for value-based care programs.
  • Ability to effectively communicate with patients on all levels, both verbal and written.
  • Ability to engage patients with an uplifting and personable manner.
  • Ability to develop strong, trusting relationships with leadership, physicians, pharmacists, and patients in the Value Based Programs.
  • Highly organized and self-disciplined with the ability to adapt to various workspaces.
  • Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
About Northeast Georgia Health System

Northeast Georgia Health System is an Equal Opportunity Employer and is committed to providing a work environment that is free from discrimination and harassment. We are dedicated to recruiting and retaining a diverse workforce that reflects the communities we serve.

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