Incident Management BA
4 weeks ago
Location: Onsite in Charlotte, NC
Duration: 6 months
Pay: $62.68
Role and Responsibilities:
Individual contributor on the Truist incident response and crisis management team. Manages the cross-functional response to incidents that could cause operational, financial, reputational, or regulatory impact. Leads exercises to improve enterprise incident response processes and to strengthen Truist's resilience. Demonstrates exceptional writing, facilitation, and instructional skills.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Coordinate the enterprise preparation for and response to adverse events that could cause operational, financial, reputational, or regulatory impact. Specifically, facilitate incident response meetings involving stakeholders from across the enterprise. Draft clear and succinct summaries of incidents, workstream progress, obstacles, and next steps for response leaders and executives. Lead exercises to review, challenge, and mature enterprise incident response and crisis management processes. Develop the scenarios, facilitate the discussions, solicit lessons learned, draft the After-Action Reports, and ensure the implementation of improvements. Train and manage the enterprise crisis team and the enterprise incident response team. On a set schedule to be defined after hire, serve as the on-call teammate during nights and weekends. This teammate monitors potential risks to the bank, as well as fields any calls escalating incidents for an enterprise response. Required:
- Crisis/incident management coordination experience (preparation, facilitation, summary, followup, AAR, reporting). Everbridge tool experience, including VCC, manager portal, critical event management. Excel data analysis and reporting. Sharepoint administration experience.
- Exceptional writing, facilitation, and instructional skills. These are the most important skills for this job.
- Outstanding problem solving and critical thinking skills.
- Excellent interpersonal skills. Demonstrate the ability to establish credibility with all levels of management effectively.
- Demonstrated consistent execution and delivery of high-quality work products.
- Adept with Microsoft Office products.
- Preferred college degree; DRI or BCI certification required (CBCP, MBCP, CBCI)
- Enterprise response corporate exercise creation, facilitation, reporting, and AAR. Train resources to help provide on-call assistance.
- Risk Control Self Assessment documentation.
- Audit review, compilation of required data, and response to requests. Education and Awareness communications to corporate partners, stakeholders, and general teammate population.
- Project Management certification.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
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