Incident Manager

2 weeks ago


charlotte, United States Mindlance Full time

Title: Incident Manager

Location: Charlotte, NC

Term: 12 months (Possible extension)


Responsibilities:

Proactive readiness for execution of data-driven Client Impact Assessment and Communication.

Design and document the end-to-end process for managing Client impact data during an incident.

Incident management data analysis and reporting - Hands-on execution of tactical solutions to identify, consolidate and manage client impact data during an incident.

White Glove Monitoring for Clients.


Senior folks 15 + years exp. 10 in financial institutions; 5-10 in hands-on Data and reporting roles. Wires/payment exp preferred

Data Operations

Master at Excel (ETL, Pivot tables, etc.)

Working SME of Alteryx, SQL

Data ETL experts. Hands on. Able to assess and pull data on the fly

Able to assess data impacts and build support manual reporting needs

Experts in end-to-end data flow, hands-on data aggregation from multiple sources

SME in the analysis, design, and execution of data and reporting

Stakeholder Management (GTM, Wholesale Operations, Enterprise Resiliency)

24/5 availability when incidents occur

Project Management / Execution


EEO:


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.


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