Customer Success Manager
6 days ago
Education Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team.
Job Summary
The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization, adoption, engagement, churn, retention, expansion, and advocacy.
Through your partnership, Education Week and EdWeek Market Brief institutional subscribers will derive maximum benefit from their investments, leading to success, and value achievement. You will become a trusted advisor to customers and will develop a deep understanding of their business, matching our content and solutions to their needs.
Responsibilities
Leading the post-sale onboarding, engagement, retention, and growth of your customers
Serving as a trusted advisor to the customer and educating them on the use, benefits and value of our content, products, and solutions
Monitoring and increasing the customers’ solution utilization and adoption
Retaining customers, ensuring renewals, and maximizing renewal rates
Identifying contract expansion opportunities
Articulating and driving customer use cases, creating new brand advocates, and identifying customer advocacy opportunities
Perform quarterly business reviews to align business priorities while providing guidance on how to optimize the value from Education Week’s and EdWeek Market Brief’s solutions
Qualifications and Skills
2-3+ years of experience in a client-focused roles, where the goal was to renew and expand one or more of the following:
o Access to information, research, or possibly consulting
o Professional development / professional learning solutions
o A product/service for school districts
Experience in retail, hospitality, and other customer-facing experiences may also be considered.
This is a hybrid position; the ability to come to the Bethesda office on a weekly basis is required for the role
Sophisticated business sense and understanding of underlying success drivers and strategies for K-12 districts and the education industry
Track record of leading education industry related conversations and persuading others to act based on requirements and value provided by solutions
Strong professional presence and presentation skills, particularly for in-person and remote meetings with multiple stakeholders
History of success as an account manager, consultant, pre-sales solution specialist, technical account manager, or equivalent
Proven track record of achieving targets and goals, preferably related to revenue production environment
Ability to navigate data and people to find answers
The motivation and flexibility to work well in a high-growth environment where things change quickly
About Education Week
We are principled. We are welcoming. We are passionate. We are expert.
Education Week (www.edweek.org), America’s most trusted source of K-12 education news, analysis, and opinion, is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education. A leading authority in an ever-evolving space, we bring over four decades of experience to our journalism and research without bias or agenda. At Education Week, we believe that an equitable – and excellent – education for all students is possible, and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD right outside of Washington, DC. We offer a competitive salary and generous benefits package including health and dental insurance, a 401(k), PTO, and tuition assistance. We value innovation, leadership, diversity, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally.
Education Week is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood. EdWeek is committed to maintaining a diverse and multicultural working environment.
Education Week will not be able to sponsor applicants for work visas
Powered by JazzHR
1B1Hv7XzUM
-
Customer Success Manager
5 days ago
Bethesda, United States Education Week Full timeEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers' post-sale experience through customer onboarding, utilization, adoption, engagement, churn, retention,...
-
Customer Success Manager
7 days ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...
-
Customer Success Manager
1 week ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...
-
Customer Success Manager
Found in: Talent US C2 - 2 weeks ago
Bethesda, United States Education Week Full timeEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization, adoption, engagement, churn,...
-
Customer Success Manager
Found in: Appcast US C2 - 2 days ago
Bethesda, United States Collage Group Full timeCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations unleash the power of culture to...
-
Customer Success Manager
Found in: Appcast Linkedin GBL C2 - 2 days ago
Bethesda, United States Collage Group Full timeCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations unleash the power of culture to...
-
Senior Manager, Customer Management Products
Found in: beBee S US - 4 days ago
Bethesda, United States Bethesda Marriott Full timeJob Number 24043044Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob SummaryThe Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that...
-
Senior Manager, Customer Management Products
Found in: beBee jobs US - 4 days ago
Bethesda, Maryland, United States Bethesda Marriott Full timeJob Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob SummaryThe Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver...
-
Senior Customer Advocate
5 days ago
Bethesda, United States CareerBuilder Full time**Responsibilities** In this role, the selected candidate will assess our customers various needs to provide expert service and advocate for the best solution to their problems across all functional areas. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. The selected candidate...
-
Senior Customer Advocate
6 days ago
Bethesda, United States Peraton Full time**Responsibilities** In this role, the selected candidate will assess our customers various needs to provide expert service and advocate for the best solution to their problems across all functional areas. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. The selected candidate...
-
Customer Care Associate
6 days ago
Bethesda, United States CARR Full timeDepartment: Property Management Reports To: Property Manager FLSA Status: Non-Exempt OVERALL PURPOSE OF POSITION This individual must have a genuine desire to offer exceptional service. The ideal candidate must have excellent communication skills and be committed to delivering a distinctive hospitable experience to all our guests and customers. ESSENTIAL...
-
Enterprise Account Manager
2 days ago
Bethesda, United States Recooty Full timeEnterprise Account Manager - Next Generation Platform Inc. Home Job Description Enterprise Account Manager Job Description Job Brief: We’re in search of an Enterprise Account Manager to join our growing sales team. At Next Generation Platform, we are driven to build the most amazing product possible while providing the highest level of customer service. As...
-
Marketing Manager
Found in: beBee S US - 15 hours ago
Bethesda, United States VOLT AI Full timeAbout VOLT AI: VOLT AI is a cutting-edge provider of real-time video intelligence, revolutionizing security and incident management for businesses. Our technology offers comprehensive solutions for security teams, empowering them to track people and objects across multiple locations effortlessly. Founded by veterans from esteemed organizations like the...
-
Marketing Manager
Found in: beBee jobs US - 2 days ago
Bethesda, Maryland, United States VOLT AI Full timeAbout VOLT AI:VOLT AI is a cutting-edge provider of real-time video intelligence, revolutionizing security and incident management for businesses. Our technology offers comprehensive solutions for security teams, empowering them to track people and objects across multiple locations effortlessly. Founded by veterans from esteemed organizations like the U.S....
-
Enterprise Account Manager
5 days ago
Bethesda, United States CareerBuilder Full timeEnterprise Account Manager - Next Generation Platform Inc. Home Job Description Enterprise Account Manager Job Description Job Brief: Were in search of an Enterprise Account Manager to join our growing sales team. At Next Generation Platform, we are driven to build the most amazing product possible while providing the highest level of customer service. As...
-
Assistant Manager
6 days ago
Bethesda, United States Healthy Living Ventures Full timeJob DescriptionJob DescriptionDescription:CAN YOU DELIVER AMAZING?If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who...
-
Marketing-Strategic Large Accounts Development Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Bethesda, United States ClientMind Recruiting Inc. Full timeMarketing Strategic Large Accounts Development ManagerOur client is an AI company focused on providing data to the retail industry. As a behind-the-scenes partner we help companies drive higher yield on their marketing expenditures. Our signature products are focused on targeting and acquiring customers who will be high lifetime value (LTV) customers. Our...
-
Senior Manager, Partner Management
Found in: beBee jobs US - 6 days ago
Bethesda, Maryland, United States Bethesda Marriott Full timeJob Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAs a member of the Partner Management and New Business Products team, the Senior Business Analyst, Partner Management & New...
-
Director of Product Management
6 days ago
Bethesda, United States Teaching Strategies, LLC Full timeJob DescriptionJob DescriptionBe a Part of our Team!Join a working family that is dedicated to the mission of the work we do!Teaching Strategies is an innovative edtech organization focused on connecting administrators, teachers, children, and families. As the leader in connected solutions in the early childhood education space, we build dynamic, top-quality...
-
Seasonal, Customer Call Center Specialist
Found in: Talent US C2 - 2 weeks ago
Bethesda, United States Total Wine & More Full timeDescription Seasonal, Customer Call Center Specialist Hours: 4:00 PM EST - 10:00 PM EST with one Saturday or Sunday a week [Target 30 Hours] Our Customer Care Center team (C3) is the front line of support for the digital customer experience. Team members interact with customers and stores via phone, email, and chat on a multitude of topics to provide...