Event Support Team Member: Bowl Games

2 weeks ago

Orlando, United States WorldStrides Full time

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

WorldStrides' Bowl Game Event Team provides personal assistance and support to guests during nationally televised college football bowl games. Team members will provide a seamless and enjoyable experience for all attendees by addressing their needs, managing inquiries, coordinating services, and troubleshooting any issues that may arise. Team members are expected to maintain a high level of professionalism, hospitality, customer service, and flexibility.

Responsibilities:

  • Guest Assistance - Providing exceptional customer service by greeting guests, addressing their inquiries, and assisting with any special requests or needs.
  • Information and Guidance - Offering information about the event, venue, and schedule.
  • Problem Solving - Quickly and effectively resolve any issues or complaints that guests may have, escalating matters to appropriate parties when necessary.
  • Personalized Service - Tailoring services to meet individual guest preferences and requirements; including dietary restrictions and accessibility needs.
  • Protocol Adherence - Ensure that guests adhere to event protocols, such as dress code or entry requirements.
  • Emergency Response - Be prepared to handle emergencies or unforeseen circumstances, including medical incidents or security concerns.
  • Team Collaboration - Work closely with other team members to ensure a seamless guest experience.
  • Post Event Feedback - Collect and document guest feedback, identifying areas for improvement and providing valuable insights for future events.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Field
  • Professionalism - Maintain a professional decorum when faced with conflict or issues while interacting with guests, vendors and colleagues.
  • Event Support - Follow directions and handle a variety of tasks as directed by the onsite event host, event coordinator, or account manager.
  • Team Minded - Easily and quickly establish and maintain effective working relationships with every member on a team.
  • Service Minded - Work effectively in a service-oriented environment.
  • Physical Requirements: Able to climb stairs, lift and carry up to 50 pounds, stand for extended period, and work in various weather conditions, including heat and cold. Reasonable accommodation may be made to enable individuals to perform essential functions.
  • Flexible Schedule - Available to work early mornings, days, evenings, weekends, extended (long) workdays, and extended numbers of days in a row.
  • Travel Availability - Able to travel over holidays and weekends from mid-November to early January.

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