Lead Application Support Engineer

23 hours ago

Jersey City, United States Dtcc Full time
Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Your Primary Responsibilities:
  • Experience supporting applications doing L2/L3 support.
  • Experience with using ITIL Change, Incident and Problem management processes.
  • Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.
  • Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
  • Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
  • Collaborate both within the team and across teams to resolve application issues and bring up as needed. Partner with development teams to provide recommendations into the design and development stages of applications.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and complete certificate creation/renewals as needed.
  • Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
  • Strong ability to capture and analyze project requirements and translate them into technical specification(s).
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
  • Review and update knowledge articles and runbooks with application development teams to confirm information is most updated.
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
  • Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
  • Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; calls out appropriately.
Note*: The Primary Responsibilities of this role are not limited to the details above.

Qualification:
  • Minimum of 8 years of related experience
  • Bachelor's degree and/or equivalent experience.
Talents Needed for Success: (technical details here)
  • Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
  • Experience supporting web based systems and N-Tier Systems
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
  • Supporting Microservices systems
  • Experience Supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift)
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Mainframe scheduling (Job abends, Predecessor/Successor) is good to have.
  • Scheduling Tool experience (CA AutoSys, Control-M)
  • Monitoring and Data Tools experience (Splunk, Dynatrace, Data Dog, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
  • Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred.
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
  • Demonstrated experience with ETL tools (Informatica Datahub/IDQ, Talend)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.

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