Customer Outreach Intern
3 weeks ago
Customer Outreach Intern
PRIMARY DUTIES:
- Effectively sell Company products to new and existing direct buying retailers (DBRs)
- Consistently achieve monthly, quarterly, and yearly sales quotas
- Meet or exceed established sales targets and key performance indicators such as onboarding new DBRs and sales revenue
- Maintain and strengthen existing customer relationships
- Handle grievances while preserving Company reputation
- Effectively balance new lead generation versus follow up efforts
- Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction during all interactions
- Engage potential customers in dialogue that presents opportunities
- Effectively offer promotions/programs to DBRs, such as gift with purchase and manager incentive
- Act as a product consultant while promoting, recommending, and selling the value of Company products
- Maintain records in Salesforce and Monday.com to ensure all connections with direct buying retailers are performed in a timely manner
- Use of order entry software (Zippo Gateway and AX)
- Create a strong follow up plan regarding the frequency and priority that customers will be contacted, allowing for greater efficiency and increased sales
- Maintain records of calls, emails, and sales data, noting any useful information
- Maintain a working relationship with Sales Managers, Associates, and Coordinators to offer premium service to customers (i.e., assisting in the selection of catalog parts, providing sales feedback about DBRs, completing RMAs and Credits as needed, etc.)
- Act as a coordinator for the creation and distribution of emails campaigns and short videos
- Ensure database information (monday.com, Zippo Gateway, Sales Force, MS Excel) is accurate and complete
- Perform other duties and special assignments as directed
- High school diploma or equivalent required
- Demonstrated Proficiency with Microsoft Office Suite
- Outstanding verbal communication skills and a positive attitude
- Excellent telephone etiquette-personable and friendly tone of voice
- Ability to handle rejection and remain calm and collected
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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