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Call Center Customer Service Representative
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Our client is hiring for... Call Center Representative Job Summary: This position assists incoming callers with requests and providing great customer service. An upbeat, patient-centered attitude is a must Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. Open, Scan, and put mail in correct folders. Essential Functions: • Assists incoming callers with the process of submitting a request for medical records • Provide status updates regarding requests • Route calls internally to different hospital departments as needed The schedule is 8-4:30 M-F About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
