HR Support Center Representative
2 months ago
About Us
As a not-for-profit organization, Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview
The HR Support Center Representative 1 position is an entry-level, HR generalist position. Recent graduates, HR Interns or those looking to transition to a career in Human Resources are highly encouraged to apply. The HR Support Center Representative will be exposed to all aspects of Human Resources support.
The HR Support Center Representative 1 will resolve inquiries from employees, managers, retirees, and other customers and external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, case management, and chat. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.
Principle Responsibilities And Duties
Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines
Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations
Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager, customer service specialists or tier two for resolution as appropriate
Receive inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarify the need and assist in the resolution of concerns
Fully document all cases in case management application, establish / update processes as necessary
Partner with HR counterparts (in Shared Services and across institutions) to ensure all escalated issues are resolved and service levels met
Take ownership of all assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality
Assist and encourage users to make effective use of self-service options, empower them to solve inquiries
Educate and inform customers of the full range of shared service support available to them
Ensure compliance with Partners’ policies and procedures
Work to continuously improve and be adaptable to changes as they occur
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant experiences
Use/s the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as assigned
Qualifications
Bachelor’s degree or relevant professional experience
A combination of education and experience may be substituted for requirements
Proficiency with Word, Outlook, Excel, PowerPoint, and SharePoint, and familiarity with ServiceNow for case / knowledge management preferred
Primary Location
MA-Boston-MGB Remote See Posting for Details
Work Locations
MGB Remote See Posting for Details
Job Benefits Organization
Mass General Brigham
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Posted Shift Description
Monday through Friday, 8:30 am - 5:00 pm ET
Employee Status
Regular
Recruiting Department
MGB Human Resources
Job Posting
Jul 3, 2024
#J-18808-Ljbffr
-
HR Customer Service Representative
6 days ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit entity, Mass General Brigham is devoted to community service. We are committed to improving patient care, education, and research while taking a leadership role as an integrated healthcare system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare provides a comprehensive continuum of...
-
Personnel Support Representative
15 hours ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit entity, Mass General Brigham is devoted to community service. We are committed to improving patient care, education, and research, while taking a leadership role as an integrated healthcare system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare offers a comprehensive continuum of...
-
Human Resources Support Specialist
6 days ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is dedicated to serving the community. We are committed to enhancing patient care, education, and research while taking a leadership role as an integrated health care system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a comprehensive...
-
Lead Customer Support Representative
6 days ago
Somerville, Tennessee, United States Cardinal Health Full timeOverview of Customer Service Operations at Cardinal Health Customer Service plays a crucial role in fostering, maintaining, and enhancing client relationships through effective contract management, order processing, and issue resolution. This position is accountable for delivering outsourced support services related to medical billing, reimbursement, and...
-
Technical Support Representative
2 weeks ago
Somerville, United States NavitsPartners Full timeTechnical Support RepresentativeResponsibilities:Handle technical support inquiries from users via phone and email, maintaining professionalism.Record and document user information and the nature of their issues.Prioritize and manage support requests, escalating complex issues as necessary.Document the support process, including all decisions and...
-
Somerville, United States Mass General Brigham Full timeOperator Representative Communications Center Per Diem, Somerville, MAAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and...
-
Somerville, Massachusetts, United States Mass General Brigham Full timeOperator Representative Communications Center Per Diem, Somerville, MAAt Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and...
-
Customer Service Representative
3 months ago
Somerville, United States Paragon Staffing, LLC Full timeJob DescriptionJob DescriptionParagon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions.Due to the growth, Paragon Staffing, LLC is looking for qualified customer service representative to join our team! We take the stress and trouble away from finding each...
-
Youth Support Specialist
6 days ago
Somerville, Massachusetts, United States Cambridge Health Alliance Full timePosition Title: Youth Support Specialist - Adolescent Mental Health - 32 Hrs/wk, D/EOverview: Cambridge Health Alliance (CHA) is a dynamic and innovative healthcare organization committed to delivering essential services to all community members. We are currently seeking a dedicated Youth Support Specialist to join our multidisciplinary team in the...
-
Patient Access Representative II
2 weeks ago
Somerville, United States Cambridge Health Alliance Full timePatient Access Representative IIApply Refer a Friend Back**Date Posted:** 08/24/2024**Requisition Number:** 8219**Location:** CHA Assembly Square Care Center**Work Days:** Varied Hours**Category:** Medical Assistant**Department:** Union Square Family Health**Job Type:** Full time**Work Shift:** Various Shifts**Hours/Week:** 40.00**Union Name:** SH Laborers...
-
Outreach Representative
3 months ago
Somerville, United States Zufall Health Full timePosition Summary Under the direction of the Director of Outreach the Outreach Representative will identify individuals and families in need of health care services throughout Franklin Township (Somerset) and school district and link them to the School Based Health Center. Outreach will be conducted throughout the Franklin School District, CBOs, churches,...
-
Patient Access Representative II
2 weeks ago
Somerville, United States Cambridge Health Alliance Full timePatient Access Representative II Apply Refer a Friend Back **Date Posted:** 08/23/2024 **Requisition Number:** 8219 **Location:** CHA Assembly Square Care Center **Work Days:** Varied Hours **Category:** Medical Assistant **Department:** Union Square Family Health **Job Type:** Full time **Work Shift:** Various Shifts **Hours/Week:** 40.00 **Union Name:** SH...
-
Unit Secretary
2 weeks ago
Somerville, United States Cambridge Health Alliance Full timeUnit Secretary - Sat.and Sun. - 16 Hrs/wkApply Refer a Friend Back**Date Posted:** 08/27/2024**Requisition Number:** 8248**Location:** CHA Somerville Campus**Work Days:** 10:00 AM -6:30 PM**Category:** Clerical and Administrative Support**Department:** 2 North**Job Type:** PT Less Than 20 HPW**Work Shift:** Day / Evening**Hours/Week:** 16.00**Union Name:**...
-
Outreach Representative
2 months ago
Somerville, United States Zufall Full timeWelcome to Zufall Health! Position Summary Under the direction of the Director of Outreach the Outreach Representative will identify individuals and families in need of health care services throughout Franklin Township (Somerset) and school district and link them to the School Based Health Center. Outreach will be conducted throughout the Franklin School...
-
Milieu Counselor
3 months ago
Somerville, United States Cambridge Health Alliance Full timeLocation: CHA Somerville Campus Work Days: 8 hr shifts with E/O weekend and holidays as assigned Category: Human and Social Services Department: Psych SH 5 East Neuro Nursing Job Type: 32 Hrs/wk (Part-time) Work Shift: Day / Evening Hours/Week: 32.00 Union: Yes Union Name: SH Laborers 381 Cambridge Health Alliance...
-
Unit Secretary
2 weeks ago
Somerville, United States Cambridge Health Alliance Full timeUnit Secretary - Sat.and Sun. - 16 Hrs/wk Apply Refer a Friend Back **Date Posted:** 08/24/2024 **Requisition Number:** 8248 **Location:** CHA Somerville Campus **Work Days:** 10:00 AM -6:30 PM **Category:** Clerical and Administrative Support **Department:** 2 North **Job Type:** PT Less Than 20 HPW **Work Shift:** Day / Evening **Hours/Week:** 16.00...
-
Customer Service Representative
3 months ago
Somerville, United States U-Haul Full timeLocation: 600 Mystic Valley Pkwy, Somerville, Massachusetts 02144 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Milieu Counselor
2 months ago
Somerville, United States Cambridge Health Alliance Full timeLocation: CHA Somerville Campus Work Days: 8 hr shifts with E/O weekend and holidays as assigned Category: Human and Social Services Department: Psych SH 5 East Neuro Nursing Job Type: 24 Hrs/wk (Part-time)Work Shift: Night Hours/Week: 24.00 Union: Yes Union Name: SH Laborers 381CHA is offering a $3,000 sign on bonus for all Milieu...
-
Milieu Counselor
1 month ago
Somerville, United States Cambridge Health Alliance Full timeLocation: CHA Somerville Campus Work Days: 8 hr shifts with E/O weekend and holidays as assigned Category: Human and Social Services Department: Psych SH 5 East Neuro Nursing Job Type: 24 Hrs/wk (Part-time)Work Shift: Night Hours/Week: 24.00 Union: Yes Union Name: SH Laborers 381CHA is offering a $3,000 sign on bonus for all Milieu...
-
Milieu Counselor
2 months ago
Somerville, United States Cambridge Health Alliance Full timeLocation: CHA Somerville Campus Work Days: 8 hr shifts with E/O weekend and holidays as assigned Category: Human and Social Services Department: Psych SH 5 East Neuro Nursing Job Type: 24 Hrs/wk (Part-time)Work Shift: Night Hours/Week: 24.00 Union: Yes Union Name: SH Laborers 381CHA is offering a $3,000 sign on bonus for all Milieu...