Claims Associate

2 weeks ago


Virginia Beach, United States Hamilton Full time

In good company.

We're a global specialty insurance and reinsurance company enhanced by data and technology, focused on producing sustainable underwriting profitability and delivering significant shareholder value.

Headquartered in Bermuda, we operate on a global basis, with over 500 employees and key underwriting operations in London, Bermuda, the US and Dublin.

We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful - to our customers and our business.

We're looking for a

Claims Associate

Based in Richmond, Virginia and reporting to a Claims Manager, this entry level/trainee role will learn the claims concepts necessary to grow into a claims adjuster. You will be responsible for the direct handling of casualty and/or specialty claims along with the operations-based claims tasks for the claims department.

The successful candidate will be responsible for analyzing coverage and investigating general liability claims while developing and managing relationships with our underwriting partners.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

  • Review insurance policies, claims notices and related systems and processes
  • Understand and analyze policy language and contracts
  • Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
  • Draft disclaimers and reservation of rights letters
  • Negotiate settlements, mitigate losses, and control expenses
  • Adhere to Claims Best Practices, Key Controls, and file handling requirements
  • Maintain a high level of communication with leadership and underwriting partners
  • Ensure appropriate reports are timely prepared and disseminated
  • Support claims staff with various administrative and operations tasks
  • Ensure compliance with internal corporate guidelines, processes and procedures
  • Other duties as required by management
What you require for the role

Key Attributes
  • This role requires the applicant to obtain adjuster licenses within 90 days of employment (supported by Hamilton)
  • Excellent negotiating, analytical, and organizational skills
  • Excellent verbal and written communication skills
  • Excellent computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
  • Ability to analyze data and make sound judgments
  • Ability to prioritize and manage deadlines
  • Ability to work both independently and collaboratively as part of a team
  • Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
  • Collaborative spirit
  • Results-oriented and growth mindset
Other Personal Attributes
  • Dedicated and hard-working
  • Willingness to learn and apply concepts.
  • Able to work autonomously with strong organizational skills and the ability to plan ahead
  • Keen attention to detail, highly analytical and excellent problem-solving capability
  • Bachelor's degree in Legal or Paralegal Studies, English, or a related field of study, beneficial but not essential.
Conduct Standards
  • You must act with integrity
  • You must act with due skill, care and diligence
  • You must be open and cooperative with the FCA, the PRA and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • You must observe proper standards of market conduct
  • You must act to deliver good outcomes for retail customers
What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we'll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:
  • Hybrid working
  • Matching 401K plan
  • Medical, dental, vision, life, disability
  • Generous time off (including parental leave)
  • Continued support for professional development
  • Gym subsidy
  • My day (additional days leave for personal interests/wellness/charity work)

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