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ServiceNow Developer

2 months ago

Bothell, United States Apex Systems Full time

Job Title: DevOps Engineer - ServiceNow Specialist (Contract to Hire)

NO SPONSORSHIP- Must be W2

Location: North East Seattle, WA (Hybrid Schedule)

Company: A leading telecommunications provider

Duration: 6-month contract with potential for hire

Job Summary: We are seeking a highly skilled IT professional to join our DevOps team, dedicated to managing and supporting multiple ServiceNow environments. This role is pivotal in ensuring the optimal performance and health of our platform through effective incident resolution, system maintenance, and application development.

Key Responsibilities:

  • Maintain and enhance ServiceNow applications, ensuring high availability and performance.
  • Provide Tier 3 support, assisting both operations and development teams with complex issues.
  • Develop and implement ITSM change management solutions and performance optimization strategies.
  • Collaborate with team members on troubleshooting and independent project management.
  • Document technical processes and develop scripts to automate user tasks.

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, or related field.
  • ServiceNow Certified System Administrator (CSA) certification (mandatory).
  • Certified Implementer and/or Certified Application Developer (CAD) certifications (strongly preferred).
  • Proficiency in ServiceNow modules: ITOM, ITSM, PPM, HAM & SAM, CMDB, CSDM.
  • Experience with JavaScript, MID server management, SSO configurations, and asset discovery.
  • Familiarity with Linux/Unix, Windows administration, and basic networking.
  • Knowledge of Agile methodologies, ITIL frameworks, and ITSM certification (or equivalent experience).

Specializations:

  • Change Management: Mid-level developer with 2+ years in ITSM change management on ServiceNow, CAD certification, and solid JavaScript skills.
  • Performance Management: Experienced administrator with a focus on ServiceNow platform optimization, CSA certification, advanced ServiceNow administration course completion, and Linux/Unix proficiency.

Application Development:

  • Design and develop new ServiceNow applications and maintain existing ones.
  • Create catalog items, portals, workflows, and utilize Flow Designer for process automation.

Integrate ServiceNow with other services using APIs, web services, and orchestration.

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