Lead IT Lab Analyst

2 months ago

Bothell WA, United States Axelon Full time

Job Description Job Title: Lab Computing Lead
Location: 1522 217th PI SE, Bothell, WA 98021 Hours – Regular day time hours, but will oversee the night shift team.
Pay Rate is $50-55/hr pending experience Covid Vaccination:
In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time. Job Description: Document procedures, policies, troubleshooting and best practices Execution of Peer reviews of company related checklists for Commissioning, Decommissioning and AIQ tasks. Escalates IT issues that are not resolved via regularly identified support channels. Manage ServiceNow requests and incidents to SLA Acts as an interface between client, business and corporate IT teams. Conduct daily ticket scrums Provide weekly/monthly/quarterly/yearly agreed upon governance reports Conduct regular 1-1s with team members Work collaboratively with the account and product managers Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation Implements customer specified benchtop computing design and processes Administers and assures connectivity of customer’s Windows based platform Conduct and maintain inventories of client systems Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Acts as the technical support contact for instrument vendor Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams Provides technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client Ensure weekly Engineer reports are received by COB on the last business day of the week Acts as client Liaison for software/hardware related inquiries Participate in client team meetings Hire new staff, perform regular performance reviews, provide coaching as required Work with Delivery and Product Managers to develop and grow the service Act as the technical expert to handle escalations and be a mentor to junior team members Complete administrative tasks to maintain compliance and attendance standards and ensure employee completion Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex instrument and technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. Knowledge of laboratory safety practices. Basic Qualifications: Bachelor’s Degree 5+ years of relevant technical experience in lab IT or regulated IT environment 2 + years of supervisory experience in IT Preferred Qualifications: Experience in a Lab GxP environment if applicable Experience with scientific instrumentation Experience in SOP creations and change control management if applicable Experience as team lead in an IT environment

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