Recreation Manager

4 weeks ago

Palm Beach, United States Hyatt Regency Aruba Resort, Spa and Casino Full time

The Recreation Manager is responsible for managing the operations of recreation and all recreation activities within the hotel.

Key responsibilities:

  • Manage team members to ensure high motivation, provision of high-quality service
  • Assign tasks to the management team.
  • Recruit, manage, train, and develop the staff.
  • Send out monthly reports such as the revenue and inventory reports.
  • Attend different meetings e.g. Sales, Rooms, We Care, I - Palapa
  • Walk the Recreation Pool and Beach areas frequently and ensure that all is clean and organized.
  • Coach, guide, and motivate the team.
  • Assist the team when needed in cleaning and maintaining the areas.
  • Ensure that all department sanitation standards/protocols are done correctly by the staff.
  • Will inspect the areas together with the staff before the staff leaves.
  • Resolve all guest issues.
  • Edit and close department payroll.
  • Manage I-Palapa.
  • Professionally correct and compliment all Recreation staff.
  • Ensure when closing daily Recreation operations all areas are clean and organized, and all equipment is secured.
  • Complete the work schedule and distribute it on time to the team.
  • Answer all guest’s e-mails within 24 hours.
  • Update the team on all need-to-know information during pre-shifts.
  • Will handle other administrative duties.
  • Process purchase orders.
  • Keep a detailed administration of the I-palapas bookings.
  • Need to respond to guest and hotel emergencies and complete incident reports.
We are committed to Inclusion.Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.We constantly strive to reflect the world we care for with teams that achieve and grow together.
  • Will keep a detailed administration of the I-palapas bookings.
  • Need to respond to guest and hotel emergencies and complete incident reports.
  • Refined verbal and written communication skills in English and Spanish.
  • Organizational and time management skills.
  • Strong decision-making and problem-solving skills.
  • Excellent guest service skills.
  • Computer skills.
  • Attention to detail.
  • Team player.
  • Task-driven and result-oriented.
  • Ability to motivate and inspire team members.
  • Able to work under pressure.
  • Able to follow up and resolve escalated complaints.
  • Able to work outdoors for a long period of time and must be hands-on.
  • Able to work flexible shifts (long hours when needed), including evenings, weekends and holidays.
  • CPR/First Aid/Lifeguard Certification preferred.

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