IT Business Analyst

The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh's gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight. Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team. Job Summary The ACAA's Business Analyst reports directly to the Director, Business Applications and supports a specific business area (Operations, Finance, etc.) and the related IT business applications used to support the key business processes in that area. The ideal candidate will play a crucial role in bridging the gap between business needs and technology solutions, with a focus on supporting the implementation and optimization of business processes in ERP platforms. This position is engaged in on-going production maintenance, project support and enhancements involving all stages of application life cycle development and related inbound and outbound integrations. The Analyst is expected to act as a liaison with business customers, possessing both functional and technical skills and knowledge. Interaction and communication with the end-user community and other IT groups/Vendors is a key function in production support activities as well as being an application lead in support of projects and enhancements. Here is how the IT Business Analyst will help: Support day-to-day operations, projects, enhancements, and upgrades. Business and system support of relevant business application for their designated business area Business process analysis and design. Configuration of IT business applications to meet business requirements. Collaborate internally with all IT groups (Infrastructure, Integration, BI, and other Applications) to maximize the efficiency and accuracy of integrations and application environments. Gather business requirements, create functional specifications, create and manage test plans. Work in conjunction with 3rd party support vendors/personnel. Demonstrate a willingness to expand knowledge and capabilities in support of the business area. Accountable to deliver on production support Service level Agreements Responsible for issue resolution and root cause analysis. Assist in developing permanent solutions to persistent application or integration issues/problems. Maintain Help Desk tickets. Effectively interact with the end users to understand the nature and significance of application issues, conveying solutions, and monitoring the execution and results of user-acceptance testing (UAT). Adhere to Change Control policies and procedures. Collaborate with PMO on project priorities and project execution. Perform other related tasks as assigned or required. The successful candidate for the role of IT Business Analyst will demonstrate the following key competencies needed in our culture: Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills Strategic Thinking - Thinks "big picture"; Forward thinking and adept at see ng future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships Qualifications The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted. The preferred qualifications to apply for role of IT Business Analyst are: Bachelor's degree from an accredited college or university in information systems, computer science or equivalent experience. 3 years' experience with business analysis and process improvement concepts. Strong business acumen and ability to build solid relationships with business partners, documenting requirements and guiding them on the value of IT applications. Deep understanding of business processes, and ability to collaborate with cross-functional teams building solid relationships, documenting requirements and guiding them on the IT business applications Broad understanding and hands on support, development, and configuration of IT business applications preferred Possess or obtain prior to employment a valid Pennsylvania Class C driver's license. Note: license must be maintained throughout employment. We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases: Strong knowledge and understanding of diverse business tools and technologies. Extensive knowledge of IT applications and processes including ERP, CRM, HR, operations and maintenance systems. Ability to analyze, consolidate and communicate technical concepts to all levels effectively in verbal and written form; Ability to document business requirements, and technical and interface specifications. Sound knowledge of applicable operations, development, and related technical specialties. Specific knowledge of finance processes, preferably in a fund accounting environment. Don't meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs if they don't meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren't always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn't align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another. Caring For Our Crew At ACAA, we've got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer: We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses. ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to mark