Patient Service Coordinator Lead

1 month ago

Manassas, United States UVA Health Northern VA & Culpeper Full time
Job Description

Patient Services Coordinator Lead

Job Code: PF1240

$1,500 Sign on Bonus

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.

JOB TYPE

Classification: Nonexempt

Supervises Positions: No

JOB SUMMARY

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:
  • Schedules and registrars patients for the outpatient clinic.
  • Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary
  • Trains new Patient Service Coordinator team members
  • Responsible for daily operations of the front office, quality and outcomes of front office processes and responsibilities, along with leading front office throughput.
  • Serves as a liaison with revenue cycle staff Ensures timely billing and appropriate collections of co-pays, etc.
  • Leads any staff meetings/huddles for front office staff, owns schedule and ensuring coverage for front office as appropriate, and serves as a liaison with supervisor or clinic leader for any front office issues.
  • Perform other job-related duties as directed by the Supervisor or clinic leader.
Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
Teamwork: Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co-workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.
The incumbent may be asked to perform additional duties as assigned.

QUALIFICATIONS

Education: High School Diploma or GED required. Associate's Degree or equivalent combination of education and experience preferred.

Experience: Minimum of 2 years of related experience (admitting, business office, scheduling) required. Previous leadership experience preferred. Refer to the Life Support Training Policy for additional details.

Licensure: None

Additional Skills/Requirements Required: Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.

Additional Skills/Requirements Preferred: Proficiency in Windows and Microsoft Office preferred.

PHYSICAL DEMANDS

Physical Demand Code: 6A, Customer Service

Work Function/Activity: Sedentary to Light Physical Demand

The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

OTHER
  • May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
  • On call responsibilities as directed: No
  • Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

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