Vocational Case Manager
4 weeks ago
At The Standard, you'll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.
What You'll Do
Assess claimants' education, training and work experiences; identify vocational assets, alternate occupations and modifications to work site or duties to prevent or minimize disability claims. Develop and implement comprehensive plans of reemployment or vocational rehabilitation for claimants. Collaborate with employers to retain or return employees to work. Initiate claim prevention, intervention and return to work programs for employers.
Principal Duties & Responsibilities:
- Conduct employability assessments from file reviews and during consultations with division benefits staff. Analyze and interpret vocational and educational records and reports, and interview claimants and employers to determine claimants' transferable skills and their ability to perform own or other occupations, with or without modifications. Recommend alternate occupations claimants could perform; include identification of assistive devices for job performance. Provide wage and labor market information.
- Develop, document and implement comprehensive and cost-effective return to work or retraining plans for claimants, which address medical, vocational and psychosocial components. Communicate with claimants, employers, medical treatment providers, outside rehabilitation counselors, and other carriers, such as workers' compensation providers to ensure understanding and the goal of returning to work. Motivate claimants and employers to participate in light duty or rehabilitation programs to ensure return to work. Manage an effective network of vocational rehabilitation providers across the country. Assure cost containment and effective utilization of outside vendors and accommodation expenses.
- Provide claim prevention services by working with employers to evaluate their organizations' trends in disabilities. Coordinate site visits and assessments; advise on educational programs for employee groups; recommend job site modifications and safety or procedural changes. Understand employer requirements under the Americans with Disabilities Act and coordinate workplace modifications. Collaborate with sales, underwriting, and our medical and benefits staff to recommend, develop and implement intervention and return to work programs and practices for employers and to promote sales and service to enforce and potential policyholders.
- Develop and conduct vocational education and training for division claims personnel.
- Demonstrated skills: Application of advanced vocational knowledge and development of appropriate strategies for effective claim resolution. Effective identification and resolution of problems. Persuasive communication with claimants, employers, physicians, and others. Clear expression of ideas in both written and oral communications. Effective collaboration with peers and team members.
- Ability to: Achieve professional designation. Utilize computer software and hardware applications. Communicate by telephone. Shift priorities to meet demands from various customer groups. Make decisions in the absence of specific direction. Facilitate group discussions.
- Working knowledge of: Government resources and programs for rehabilitation and retraining services, and how to establish a claimant support system; the Americans with Disabilities Act, family leave laws, Fair Claims Settlement Practices Act, and laws governing client confidentiality.
- Advanced knowledge of: Vocational rehabilitation concepts and practices including job development and placement, transferable skills analysis, and development/monitoring of retraining programs.
- Education: Master's Degree is required. Degree in Vocational Counseling is preferred.
- Experience: A minimum of 4 years' work experience in the vocational rehabilitation field, or the equivalent combination of education and/or relevant experience.
- Professional certification required: Current CRC, CDMS, CCM or CPDM designation or ability to obtain such a designation within 2 years of hire is a job requirement.
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
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