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Ryan White Case Manager

3 months ago

Bozeman, United States Gallatin County, MT Full time
Salary: $28.48 Hourly

Location : Bozeman, MT

Job Type: Part-Time

Job Number: 00624

Department: Health

Opening Date: 06/18/2024

POSITION OVERVIEW

This position is located in the Gallatin City-County Health Department and performs duties that support the vision, mission and goals of the Department. This position is responsible for providing a variety of professional and administrative services within the health department to promote and maintain individual, group, and community health. This position will work with the support of a team of professionals/nurses to oversee the department's Ryan White program and services by providing medical case management and all the services that entails to ensure continued access to HIV medications and medical follow up for HIV positive individuals. This incumbent will coordinate participation in community health activities and provides presentations on health topics. Contact with the public in health care situations involves exposure to illness and disease. This position reports to the Director of Health Provision.

Each duty checked below makes up at least 20% of the job, and all other functions are included in other Duties as Assigned. All duties below are essential functions unless otherwise indicated.
A) HIV/AIDS Ryan White PROGRAM
  1. Provides medical case management services to eligible people living with HIV or AIDS according to requirements of the Ryan White Program.
  2. Ensures the Ryan White Program is utilized as a "payor of last resort" by helping clients apply for insurance (ACA, Medicaid, Medicare), apply for financial assistance, and utilize other low-cost community services to meet client needs.
  3. Collects data and prepares reports that document activities, services provided and expenditures.
  4. Collaborates and coordinates with other community agencies and resources to offer a variety of supportive and treatment services, based on the assessed needs of the individual client.
  5. Monitors and proactively facilitates continued access to HIV medication(s) and medical services to maintain/achieve viral suppression.
  6. Serves as a resource and referral contact for consultation on HIV disease, other common comorbidities, and Ryan White program services.
  7. Investigates circumstances, conducts interviews, and discusses sensitive personal information with those who have contracted or been exposed to HIV.
  8. Provides referrals for HIV treatment/follow up, and other associated services including housing assistance, eye/dental care, primary care, mental health and other assistance programs.
  9. Ensures compliance among clients within the context of program expectations and requirements.
  10. Works collaboratively with other health care professionals associated with HIV diagnosis, treatment and prevention.
B) COMMUNITY HEALTH
  1. Enhances community health through participation in a wide variety of local and countywide activities that promote partnerships, collaboration and education associated with effective public health resources and services.
  2. Teaches classes and makes public presentations on topics such as Ryan White program services, HIV prevention, treatment, and management.
  3. Collaborates with other organizations and agencies to provide comprehensive health services to individual clients, as well as develop population-based services.
  4. Participates on community boards and committees as a professional.
C) Other Duties as Assigned
  1. Perform a variety of other duties as assigned by supervisor. This includes coordinating special projects and events, system and grant research and analysis, representing the profession and the County at meetings, conferences, and special events, attending continuing education and training as required and accounting of time electronically at the end of the workweek.
  2. If the County Commission proclaims a local emergency due to an actual or threatened disaster such as an earthquake, fire, riot, flood, etc., County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery.

QUALIFICATIONS

This work requires knowledge of the principles and practices of public health including HIV/AIDS disease follow up and interventions, case management services, physical, family and community assessments, educational methods for individuals, groups and the public in general, public health laws and rules, community resources, record keeping, and basic computer skills. Also required is the ability to communicate effectively verbally and in writing; ability to prioritize tasks according to deadlines, work independently and follow instructions; ability to multitask and seek appropriate guidance when needed. The incumbent must have knowledge of all the Department's programs in order to provide assistance as needed. Must possess self-initiative but be able to work as part of a team. Position also requires customer service standards with a high-level of skill in dealing with the public, sometimes under stressful situations.

EDUCATION & EXPERIENCE

This position requires knowledge, skills, and abilities that are typically acquired through a combination of education and experience equivalent to graduation from an accredited college or university with advanced course work in social work, public health, or other social services or equivalent combination of education, training and/or experience. Experience in case management or social services, public health or a related area and basic Spanish language preferred.

Competencies/Knowledge-Skills-Abilities (KSA's)

Public Health Tier: 1 - Frontline employee
A) Organizational Competencies
  1. All GCCHD employees are expected to ensure that Gallatin County is protected from disease and other public health threats, and to empower others to live healthier, safer lives. In addition, all GCCHD employees are expected to meet specified competencies in the following areas including the guiding principles, mission, and vision of the most current strategic plan.
  2. Continuous Quality Improvement - Actively participates, accepts, and engages in the pursuit of departmental and programmatic improvement in everyday activities as well as quality improvement projects independently and as instructed by supervisor.
  3. Inclusion - Effectively interacts with all clients, customers, partners, and co-workers with conscious regard for equality, equity, cultural sensitivity, and respect.
  4. Team Building - Works effectively with other employees, maintains a positive attitude and contributes to the overall success of the department.
  5. Communication - Communicates openly and honestly. Is willing to share information and ideas. Helps to define goals and objectives. Is cordial in dealing with others.
  6. Reliability - Is dependable and completes assignments on time and within established quality standards. Arrives at work on time and is ready to perform their duties.
  7. Organization - Manages workload effectively and is able to prioritize assignments appropriately as well as to plan for future demands.
  8. Integrity - Is honest and trustworthy in dealing with others and providing value as a public servant.
  9. Motivation - Strives for excellence seeks growth as an employee and maintains an interest in continuous improvement.
  10. Productivity - Maintains a workload that is at or above acceptable standards for his/her position and delivers work products of good quality.
  11. Purpose - Works towards achieving the department's Mission and Vision through the conscious consideration and utilization of the guiding principles as detailed within the current Strategic Plan.
B) Job Specific Competencies
Descriptions of each competency can be found at:
Data Analytics and Assessment Skills

T1: 1.3.3. Uses methods and tools for collecting data (e.g., using information technology, applying user experience principles, ensuring data integrity, leveraging national data standards, and existing data systems, applying control techniques when handling data, providing real-time surveillance data, ensuring sufficient granularity to not hide disparities)

T1: 1.6.6. Uses data to inform plans and operations (e.g., strategic plan, quality improvement plan, professional development)

Policy Development and Program Planning Skills

T1: 2.1.1. Contributes to development of options for policies, programs, and services

T1: 2.4.4. Implements quality improvement methods and tools to improve policies, programs, services, and organizational performance (e.g., identifying opportunities to apply quality improvement, building a culture of quality, integrating quality improvement into daily work, sustaining improvement)

Communication Skills

T1: 3.2.1. Communicates with linguistic and cultural proficiency (e.g., tailoring messages for different audiences, using age-appropriate materials, incorporating images, using plain language, implementing CLAS Standards, ensuring accessibility for people with disabilities, engaging interpreters and translators)

T1: 3.2.6. Communicates information to influence behavior and improve health (e.g., promoting mask use, encouraging vaccinations, preparing for emergencies, discouraging tobacco use)

T1: 3.3.3. Suggests approaches for responding to information, misinformation, and disinformation

Health Equity Skills

T1: 4.1.4. Demonstrates principles of ethics, diversity, equity, inclusion, and justice in all interactions with individuals, organizations, and communities

T1: 4.7.2. Engages in advocacy for health equity and social and environmental justice

Community Partnership Skills

T1: 5.3.3. Contributes to development of strategies for maintaining relationships that improve community health and resilience

T1: 5.4.2. Collaborates with community members and organizations to identify community health and resilience needs

Public Health Sciences Skills

T1: 6.3.4. Applies evidence in developing, implementing, evaluating, and improving policies, programs, and services (e.g., translating research for practice, considering public perspectives and opinions, navigating power dynamics)

Management and Financial Skills

T1: 7.3.7. Engages in continuous improvement of individual performance

T1: 7.3.8. Fosters a healthy work environment (e.g., prioritizing diversity, inclusivity, and belonging; creating a safe space for diverse perspectives; encouraging sharing of ideas; respecting different points of view; motivating colleagues; resolving conflicts; supporting colleague mental and physical health needs; addressing burnout)

Leadership and Systems Thinking Skills

T1: 8.4.1. Identifies opportunities for creativity and innovation

T1: 8.5.1. Identifies emerging needs (e.g., using surveillance data, tracking hospital admissions, listening to the community, monitoring social media and Google Trends)

T1: 8.8.5. Advocates for a diverse, inclusive, and competent public health workforce

SUPPLEMENTAL INFORMATION

ACCOUNTABILITY

This position is accountable for provision of direct services and carrying out standardized practices and procedures to a wide variety of problems or situations. Work may often require the incumbent to interpret and apply rules, regulations and policies to situations that may be without specific protocols and require individual professional judgment to determine the appropriate health services required. Confidentiality is maintained in all written and oral communications, in accordance with the Uniform Health Information Act or the Health Information Portability and Accountability Act, whichever is more stringent.

INDEPENDENCE OF ACTION

The incumbent in this position and the supervisor jointly determines and develop work objectives. The nature of the assignments gives significant responsibility to the incumbent for planning and organizing the work, resolving conflicts, and determining methods and approaches most suited for achieving the objectives. Considerable judgment is required to apply very broad stated guidelines and policies. Work is not typically reviewed and is usually accepted without change.

PERSONAL CONTACTS

Communication occurs both within and outside the work unit and includes contacts with school staff, community members and leaders, state, federal and local government agencies, and the general public. The contacts are typically to provide direct services of the Department, to exchange information, and to provide training and instruction to others.

ADDITIONAL COMPENSABLE FACTORS

Supervision Exercised

This position has no regular supervisory responsibility over other employees. The position may provide guidance and training to employees with less experience, occasionally fill in for supervisor, or coordinate special projects.

Work Environment/Physical Demands

Work is performed in a wide variety of settings with clients and patients. Conducting vaccination clinics requires travel in inclement weather. Contact with the public in health care situations requires the incumbent to exercise universal precautions to prevent or minimize exposure to illness and disease. This position requires the incumbent to serve individuals and families who are under stress, mentally ill, or would be considered high-risk for other psychosocial reasons. At times, the incumbent would be required to handle contentious situations or angry public in a professional manner. The work requires moderate physical effort or exertion when carrying equipment or educational materials.

Excellent Medical Health Benefits - Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $205.00 per pay period.

Medical deductible is $400 for an individual and $1,000 for a family.

Flexible Benefits Plan - Pre-tax out-of-pocket medical expenses and day care expenses.

Supplemental Medical Coverage and voluntary Life Insurance Coverage are offered through Mutual of Omaha..

Public Employees Retirement System - Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan.

Sheriffs' Retirement System (SRS) - A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005.

Supplemental Retirement Benefits are offered through Nationwide and Empower.

Sick Leave - Full-time employees accrue 7.40 hours per month and are eligible to use sick leave once it is accrued. The accrual is pro-rated for part-time employees.

Vacation Leave - Full-time employees accrue 9.20 hours per month and are eligible to use leave once it is accrued. The accrual is pro-rated for part-time employees.

Holidays - The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years.

Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Gallatin County provides 240 hours of PPL to eligible full-time employees. The hours are pro-rated for part-time employees.

Tuition Assistance- Because we value the professional and personal development of our employees, Gallatin County is proud to offer reimbursement of certain education expenses.

Bilingual Pay - Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.