Client Service Analyst

3 weeks ago

Newark, United States JPMorgan Chase Bank, N.A. Full time

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.

As a Client Service Analyst in Cash Equities, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.

Job responsibilities

  • Build strong relationships with our clients by delivering an industry leading client experience
  • Share industry knowledge for the purpose of improving mutual efficiencies
  • Monitor and manage daily control reports to identify and resolve exchange and client side breaks
  • Leverage analytics tool to identify & resolve outstanding risk while using an understanding of global markets, associated settlement risks and nuances
  • Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing "Straight through processing" capabilities - Trade Processing
  • Own fails management including break resolution and trade repair
  • Learn the equity trade lifecycle along with a solid understanding of the various applications involved
Required qualifications, capabilities, and skills
  • 3+ years Middle Office Experience
  • Able to build and maintain positive client relationships
  • Strong analytical, technical & problem solving skills
  • Effective, adaptable, & professional communication / interpersonal skills
  • Strong attention to detail, quality & accuracy
  • Able to thrive in a high pressure, high volume, deadline driven environment
  • Open & receptive to feedback / coaching
Preferred qualifications, capabilities and skills
  • Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services,etc.)
  • Proactive in identifying areas of opportunity for improvement
  • Ability to analyze a process and recommend ways to improve quality, control and efficiency
  • Educated to a Degree Level


Work Schedule: Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pm

Final Work Schedule will be determined at time of offer.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

  • Client Service Analyst

    2 months ago

    Newark, United States JPMorgan Chase & Co. Full time

    JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgans North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers Client Service, Equities, Analyst, Cash, Service, Processing, Retail, Banking

  • Client Services Analyst

    3 weeks ago

    Newark, United States W. L. Gore & Associates Full time

    About the Role: We are looking for a Client Support Analyst to join our Field Information Technology Services (FITS+) Team.This Associate will provide advanced IT support services to Medical Field Sales Associates. The FITS+ role works as part of Gore Medical’s IT infrastructure and operations function to provide immediate resolution to IT incidents,...

  • Client Service Analyst

    2 months ago

    Newark, United States JPMorgan Chase Full time

    JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks. As a Client Service...

  • Client Service Analyst

    3 weeks ago

    Newark, United States JPMorgan Chase Full time

    JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks. As a Client Service...

  • Client Service Analyst

    2 months ago

    Newark, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan’s North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan’s global equity trading...

  • Client Service Representative

    5 days ago

    Newark, United States ActOne Group Full time

    Benefit Payment Services - Client Service Representative (Analyst) Job Description Benefit Payment Services - Client Service Representative (Analyst) Job Description - 450 [Investment Banking Client] Broker Dealer Clearance Operations has an exciting opportunity for a Client Service Representative to join our growing Delaware team. The business provides...

  • Client Service Representative

    4 days ago

    Newark, United States Actone Group Full time

    Benefit Payment Services - Client Service Representative (Analyst)Job Description Benefit Payment Services - Client Service Representative (Analyst) Job Description - 450 [Investment Banking Client] Broker Dealer Clearance Operations has an exciting opportunity for a Client Service Representative to join our growing Delaware team. The business provides...

  • Client Service Representative

    1 week ago

    Newark, United States ActOne Group Full time

    Benefit Payment Services - Client Service Representative (Analyst) Job Description Benefit Payment Services - Client Service Representative (Analyst) Job Description - 450 [Investment Banking Client] Broker Dealer Clearance Operations has an exciting opportunity for a Client Service Representative to join our growing Delaware team. The business provides...

  • Client Services Coordinator

    1 month ago

    Newark, United States BioCentriq Full time

    DescriptionPosition Title: HCIS Client Services CoordinatorPosition Summary - The Client Services Coordinator will help our clients to thrive in today's healthcare market as they assist provider practices and hospitals in their transition to Value-based Care. HCIS's Client Services Coordinator understands the full potential of our solutions and acts as a...

  • Client Services Coordinator

    4 weeks ago

    Newark, United States BioCentriq Full time

    DescriptionPosition Title: HCIS Client Services CoordinatorPosition Summary - The Client Services Coordinator will help our clients to thrive in today's healthcare market as they assist provider practices and hospitals in their transition to Value-based Care. HCIS's Client Services Coordinator understands the full potential of our solutions and acts as a...

  • Client Services Coordinator

    2 weeks ago

    Newark, United States BioCentriq Full time

    DescriptionPosition Title: HCIS Client Services CoordinatorPosition Summary - The Client Services Coordinator will help our clients to thrive in today's healthcare market as they assist provider practices and hospitals in their transition to Value-based Care. HCIS's Client Services Coordinator understands the full potential of our solutions and acts as a...

  • Business Services/analyst

    3 weeks ago

    Newark, United States City National Bank Full time

    Overview: **BUSINESS SERVICES/ANALYST** **WHAT IS THE OPPORTUNITY?** **What you will do** - Monitor all Primary system and related interfaces ensuring a high degree of system availability. - Perform system regression and integrated testing for all departmental system/ interface installs and updates. - Operations Support. (Operational Functions/Processes,...

  • Business Services/Analyst

    5 hours ago

    Newark, United States City National Bank Full time

    BUSINESS SERVICES/ANALYST WHAT IS THE OPPORTUNITY? System support for all department primary applications/systems and system interfaces. Responsible for all testing of system implementations, updates, and enhancements required for the department's operations units. Works Directly with Technical Support, Vendors, and user departments to resolve any processing...

  • Client Service Representative

    1 month ago

    Newark, United States VCA Animal Hospitals, Inc. Full time

    As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we h Client Service, Representative, Customer Service, CSR, Client, Animal Care, Retail, Hospital

  • Client Implementation Associate

    3 weeks ago

    Newark, United States Broadridge Full time

    Contents: Broadridge is growing! We are seeking a Client Support Analyst to join our team inNewark, NJ! We are looking for someone to lead the implementation plan for new BPO clients. We need an individual to handle the successful conversion and onboarding of new clients onto the BPO platform. Are you looking to join a creative and dynamic team? If so, we...

  • Director of Client Services

    5 days ago

    Newark, New Jersey, United States Elite Full time

    POSITION: Director, Client Services (Work Comp & Liability Claims Management) REPORTS TO: Vice President, Client Services POSITIONS SUPERVISED: Not applicable TRAVEL: Required DUTIES AND RESPONSIBILITIES: Manages essential account set-up functions for new clients Continually monitors COMPANY's service to assigned client accounts Provides...

  • Client Service Representative

    1 month ago

    Newark, United States VCA Animal Hospitals, Inc. Full time

    VCA Newark Animal Hospital is looking for a new Client Service Representative! We are a busy and growing 5 DVM General Practice hospital looking to grow our amazing team. Healthy work/life balance is a MUST for us as well as loving our daily work and Client Service, Representative, Service, Animal Care, Retail, Client

  • Client Service Representative

    3 weeks ago

    Newark, United States VCA Animal Hospitals, Inc. Full time

    VCA Newark Animal Hospital is looking for a new Client Service Representative! We are a busy and growing 5 DVM General Practice hospital looking to grow our amazing team. Healthy work/life balance is a MUST for us as well as loving our daily work and Client Service, Representative, Service, Animal Care, Retail, Client

  • Client Service Representative

    4 weeks ago

    Newark, United States VCA Antech, Inc. Full time

    VCA Newark Animal Hospital We are seeking a full time Client Service Representative / Veterinary Receptionist who is looking to work in an AAHA-accredited, 5-doctor, well-equipped practice alongside a team of passionate veterinarians and technicians. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and...

  • Client Service Representative

    3 weeks ago

    Newark, United States VCA Antech, Inc. Full time

    VCA Newark Animal Hospital We are seeking a full time Client Service Representative / Veterinary Receptionist who is looking to work in an AAHA-accredited, 5-doctor, well-equipped practice alongside a team of passionate veterinarians and technicians. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and...